- Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.
- Utilizes BCBSMN customer service systems and tools to deliver Care Advocacy to designated accounts.
- Identifies opportunities for connecting members to group related benefits; e.g. Nurse Line, Employee Assistance Program, or other specialists with in BCBS Health Management Division.
- Educates members on the use of their health delivery system and tools.
- Participates as a resource to internal and external customers.
- Responsible for answering customer questions pertaining to product information, benefits, claims resolution and eligibility in a call center environment.
- Conducts comprehensive clinical assessments; gathers, analyzes, synthesizes and prioritizes member needs and opportunities.
- Develops a plan of care to address identified gaps in care and improve members health.
- Collaborates and communicates with member, family, or designated representative on a plan of care that produces positive clinical results and promotes high-quality effective outcomes.
- Identifies relevant BCBSMN and community resources and facilitates warm program and network referrals.
- Monitors and evaluates plan of care over time.
- Ensures member data is documented according to BCBSMN application protocol and regulatory standards.
- Collaborates and coordinates with team members to facilitate day to day functions and enhance the overall operation of the department.
- Guides member through the Prior Authorization and Appeals process.
- Engage providers telephonically in reviewing and understanding treatment plans, including alignment with benefits and medical reimbursement policies to facilitate optimal treatment plans, care coordination, and transition of care between settings.
- Registered nurse with current MN license and with no restrictions.
- Seeking fluent bilingual Spanish speaker
- 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
- CCM Certification or ability to obtain within 3 years of starting in the position.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent conceptual thinking skills.
- Excellent relationship management skills and the ability to quickly gain customer trust and confidence.
- Excellent organizational skills.
- Ability to thrive in ambiguity.
- Computer application proficiency.
- Flexibility to work varied hours.
- 1+ years of managed care experience; e.g. case management/health coach, utilization management and/or auditing experience.
- Outstanding customer service and telephonic skills.
-
Case Manager
1 week ago
Goodwill-Easter Seals of Minnesota St Paul, United StatesThe Case Manager provides case management coordination, individual case planning, monitoring of participants' progress, coordination, and facilitation of progress meetings as well as tracking and reporting individual and program activities. Is accoun Case Manager, Manager, Advoca ...
-
Case Manager
2 weeks ago
Volunteers of America St Paul, United StatesCome join our life-changing team building hope, resilience and well-being as a Case ManagerShift Details: FT 40 hours/weekCompensation:negotiable based on experienceLocation: 1771 Kent Street, Roseville, MN 55113About the job:The primary purpose of the VOA Case Manager role is to ...
-
Case Manager
2 weeks ago
Dungarvin St Paul, United StatesCompany DescriptionA LITTLE ABOUT US:Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, behavi ...
-
Case Manager
2 weeks ago
Community Involvement Programs St Paul, United StatesAre you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for Case Managers to work with our clients residing in Washington County areas. · Our Case Managers enhance the quality of the case management services ...
-
Case Manager
2 weeks ago
Volunteers of America Minnesota St Paul, United StatesCome join our life-changing team building hope, resilience and well-being as a Case Manager · Shift Details: FT 40 hours/week · Compensation: negotiable based on experience · Location: 1771 Kent Street, Roseville, MN 55113 · About the job: · The primary purpose of the VOA Ca ...
-
Case Manager
6 days ago
Accanto Health St Paul, United StatesOur vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised ...
-
Case Manager
3 weeks ago
RS Eden St Paul, United StatesWe are searching forCase Managers who will be responsible for working with justice involved persons through case management, assessments, goal planning and assistance services for approximately half of the clients in a residential reentry community correctional facility, along wi ...
-
case manager
1 week ago
BrightSpring Health Services St Paul, United StatesOur Company · ResCare Community Living · Overview · Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply ...
-
Case Manager
1 week ago
Thomas Allen St Paul, United StatesCase Manager - DD Waiver Services in Ramsey and Misc. Counties · Job Category · : · Case Management/Care Coor · Requisition Number · : · CASEM001935 · Apply now · Posted : May 6, 2024 · Full-Time · Locations · Showing 1 location · West St. Paul, MN 55118, USA · Description ...
-
Case Manager
3 weeks ago
Guild St Paul, United StatesAt Guild, we take care of our clients and we take care of each other. As a Guild employee, you'll experience the satisfaction that comes with creating real change for individuals and communities. You'll also experience an organizational culture that is serious about work/life bal ...
-
Case Manager
23 hours ago
Guild St Paul, United StatesAt Guild, we take care of our clients and we take care of each other. As a Guild employee, you'll experience the satisfaction that comes with creating real change for individuals and communities. You'll also experience an organizational culture that is serious about work/life bal ...
-
Manager of Case Management
1 week ago
Reliatus St Paul, United StatesJob Description · Job Description · Manager of Case Management · St. Paul, Minnesota - Work is hybrid in office/remote · Overview: · Reliatus Behavioral Health is seeking a dedicated and experienced Manager of Case Management to join our team in St. Paul, Minnesota. The ideal c ...
-
Manager of Case Management
1 week ago
Reliatus St Paul, United StatesManager of Case Management · St. Paul, Minnesota - Work is hybrid in office/remote · Overview: · Reliatus Behavioral Health is seeking a dedicated and experienced Manager of Case Management to join our team in St. Paul, Minnesota. The ideal candidate will possess strong leadershi ...
-
Manager of Case Management
6 days ago
Minnesota Council of Nonprofits St Paul, United StatesDo you want to manage and grow a team of case managers committed to helping people live their greatest lives? Are you committed to quality services and like to achieve goals? Do you like developing programs and forming community partnerships? · We are looking for an experienced ...
-
Manager of Case Management
2 weeks ago
Accord Services St Paul, United StatesDo you want to manage and grow a team of case managers committed to helping people live their greatest lives? Are you committed to quality services and like to achieve goals? Do you like developing programs and forming community partnerships? We are looking for an experienced Man ...
-
Manager of Case Management
3 days ago
Accord Services St Paul, United States PermanentDo you want to manage and grow a team of case managers committed to helping people live their greatest lives? Are you committed to quality services and like to achieve goals? Do you like developing programs and forming community partnerships? We are looking for an experienced Man ...
-
Manager of Case Management
2 weeks ago
Accord Services St Paul, United StatesDo you want to manage and grow a team of case managers committed to helping people live their greatest lives? Are you committed to quality services and like to achieve goals? Do you like developing programs and forming community partnerships? We are looking for an experienced Man ...
-
Manager of Case Management
1 week ago
Community Involvement Programs St Paul, United StatesCommunity Involvement Programs · Manager of Case Management · Saint Paul , · Minnesota · Apply Now · Do you want to manage and grow a team of case managers committed to helping people live their greatest lives? Are you committed to quality services and like to achieve goals? ...
-
Shelter Case Manager
3 weeks ago
The Salvation Army USA Central Territory St Paul, United StatesQualifications · Bachelor's degree is required. Degree in Social Work or degree in Psychology or Counseling is preferable. · Two to Three years of experience in social service delivery with youth. · Demonstrated working knowledge of supportive services and other resources for you ...
-
Shelter Case Manager
1 week ago
The Salvation Army USA Central Territory St Paul, United StatesQualifications · Bachelor's degree is required. Degree in Social Work or degree in Psychology or Counseling is preferable. · Two to Three years of experience in social service delivery with youth. · Demonstrated working knowledge of supportive services and other resources for ...
Care Advocacy Case Manager RN - St Paul, United States - Blue Cross Blue Shield of Minnesota
Description
About Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
How Is This Role Important to Our Work?
This position exists to support member needs across the continuum of care by leveraging member partnership, pre-service clinical utilization review, case and disease management processes, skill sets and tools. Care Advocacy Health Coach is responsible for answering customer questions pertaining to product information, benefits, claims resolution and eligibility in a call center environment. This position is a critical component of BCBSMN Medical Management team as the primary clinician providing condition and case management services to members.
A Day in the Life:
Required Skills and Experiences:
Nice to Have:
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.