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Smyrna

    Warehouse Customer Service Representative - Smyrna, United States - Hamilton-Ryker

    Hamilton-Ryker
    Hamilton-Ryker Smyrna, United States

    4 weeks ago

    Default job background
    Description

    -1ST SHIFT: Temp to hire Warehouse Customer Service Representative located in the Smyrna, TN Area.

    Monday-Friday 6:00 am-2:30 pm. (Overtime hours may be required with little advanced notice.)
    Pay rate $18.00 an hour.

    Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

    Position Summary:
    Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.

    •Assess existing orders to determine action for expediting or de-expediting for optimal delivery.

    •Place purchase requisitions and vendor purchase orders.

    •Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.

    •Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.

    •Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.

    •Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.

    •Communicate with vendors to resolve problems with timeliness and product quality.

    •Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.

    •Research and resolve account payables nonconformance with suppliers.

    •Identify opportunities for and document customer cost savings.

    •Produce customer KPI measurement data.

    •Follow allcustomer Standard Operating Procedures.

    •Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.

    •Perform other duties as assigned.

    Job Qualifications:

    • High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred.
    • Some experience in the field of procurement required.
    • CPM certification preferred.
    • Excellent customer service required.
    • Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
    • Mathematical aptitude for basic calculations.
    • Self-starter with the ability to work independently.
    • Strong attention to detail and accuracy.
    • Demonstrated strong attention to detail, organizational and execution skills.
    • Proficiency with MS-Office products.
    • Strong verbal and written communication skills.
    • Must have strong communication skills.
    • -Must have some experience purchasing or buying parts.
    • -Experience with customer service in a call center environment helpful but not required.
    • -Looking for someone with a solid work history who wants to work and is dependable.
    • -Previous experience with MS Outlook strongly preferred (email).
    • -Will work in an office within the warehouse.
    • -Dress code: business casual with tennis shoes.
    Hamilton-Ryker's Benefits:
    • Weekly pay
    • Direct Deposit
    • Medical insurance options
    • 401(k)
    Apply Today
    Go towww.hamilton- apply Call us today at to discuss all of our available opportunities.
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