- Perform patient checkin at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guideline.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient checkout including pricing services, collecting patient responsibility payments and scheduling followup appointments.
- Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with timeofservice payment.
- Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
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Receptionist - DES MOINES, United States - Trinity Health
Description
Employment Type:
Full time
Shift:
Description:
MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals - MercyOne Children's Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) - along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics.
Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates.
MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health - two of the country's foremost, not-for-profit Catholic health organizations.
MercyOne has more than 20,000 colleagues in Iowa and surrounding states.MercyOne also provides you with the quality care you provide to others. We care about our employees well-being and offer benefits that complement work/life balance.
Job Summary
Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
Responsibilities
Minimum Qualifications
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.
Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.
We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
