Founding Solutions Architect - San Francisco - Pivotal Partners

    Pivotal Partners
    Pivotal Partners San Francisco

    5 days ago

    Description

    Pivotal Partners is exclusively partnered with a Series A ($40M) a16z & YC–backed AI DevOps platform scaling rapidly across enterprise and high-growth tech.

    With Customer Success at the core of the GTM strategy, this Post-Sales Solutions Architect role is critical to retention, expansion, and long-term customer value. You'll work directly with C-level stakeholders to help shape one of the most forward-thinking CS and post-sales motions in modern software.

    The customer base has grown to 1,400+ customers, including Vercel, HubSpot, Coinbase, Anthropic, Loveable, Perplexity, PayPal, and Cursor.

    Comp: $100k–$190k base + bonus

    As a Founding Post-Sales Solutions Architect, you will own the technical success and long-term adoption of enterprise customers. This is a highly strategic, customer-facing role focused on architecture, workflows, and deep product usage rather than day-to-day support.

    You'll partner closely with Customer Success, Product, and Engineering to ensure customers are deployed correctly, realising value quickly, and scaling usage over time.

    Responsibilities

    • Own the technical relationship for a portfolio of enterprise customers post-sale
    • Lead architecture reviews, implementations, and technical onboarding
    • Act as a trusted advisor to senior engineers, architects, and executives
    • Drive deep product adoption across teams and use cases
    • Identify expansion opportunities through usage, workflows, and new capabilities
    • Translate customer feedback into actionable product and engineering insights
    • Help define and scale post-sales technical best practices as the function grows

    Requirements

    • Experience in a post-sales, customer-facing technical role (Solutions Architect, Forward‑Deployed Engineer, Technical CS, or similar)
    • Strong ability to communicate complex technical concepts to both technical and non‑technical stakeholders
    • Comfortable with APIs, developer workflows, and modern DevOps tooling
    • Experience with developer platforms, API products, or AI/ML‑powered workflows
    • Thrives in early‑stage, fast‑moving environments with limited structure

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