Staff Services Analyst - Sacramento County, CA, United States - Department of Health Care Services

Department of Health Care Services
Department of Health Care Services
Verified Company
Sacramento County, CA, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Job Description and Duties


Are you interested in helping to improve the overall health and well-being of all Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Health Care Services (DHCS), Managed Care Operations Division (MCOD), is looking for multiple highly motivated, self-directed Staff Services Analysts (SSAs) with excellent interpersonal and problem-solving skills that enjoys working in a fast-paced environment.


Under the direction of the Staff Services Manager I (SSM I), the SSA performs a variety of tasks intended to carry out the duties and functions associated with the Office of the Ombudsman.

The tasks require a high level of customer service, analytical, and interpersonal skills as well as excellent oral and written communication skills.

Bilingual for Spanish is preferred. Call Center/Phones and Customer Service experience is preferred. Insurance or Medi-Cal background is preferred.

You will find additional information about the job in the
Duty Statement.

Working Conditions


Telework Option:
Regular or recurring telework may occur as part of the incumbent's ongoing regular schedule per DHCS's Telework Policy, in accordance with Government Code Sections

  • This position works in a call center environment.
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Job Code #:


  • JC426256
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Position #(s):


XXX
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Working Title:


Call Center Analyst

Classification:


  • STAFF SERVICES ANALYST
$3, $4,561.00 A
$3, $4,933.00 B
$4, $5,916.00 C


Work Location:


  • Sacramento County
-
Telework:


  • Telework
-
Job Type:


  • Permanent, Full Time
  • Department Information
  • The mission of the California Department of Health Care Services (DHCS) is to provide Californians with access to affordable, integrated, highquality health care, including medical, dental, mental health, substance use treatment services and longterm care. Our vision is to preserve and improve the overall health and wellbeing of all Californians.
  • This position is located in the MCOD, Managed Care Contract Oversight Branch, Office of the Ombudsman Section at 1501 Capitol Avenue, Sacramento, CA.
Application Instructions

Final Filing Date: 4/19/2024

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Who May Apply

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
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How To Apply
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Address for Mailing Application Packages
Department of Health Care Services

  • Attn: Certification Technician
  • M.
S. 1300

  • P.
O. Box 997411

  • Sacramento, CA

Address for Drop-Off Application Packages
Department of Health Care Services
-1501 Capitol Avenue, Suite

  • Sacramento, CA
95814

-08:00 AM - 05:00 PM


Required Application Package Documents

  • Resume is optional. It may be included, but is not required.


  • Statement of Qualifications

  • Please see Statement of Qualifications Section.


Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Bilingual spanish preferred
Customer service experience

  • Call Center/ Phone experience
  • Strong interpersonal communication skills
  • Strong verbal and writing skills
  • Insurance or Medi-Cal background preferred

Benefits:


  • Benefit information may be obtained by visiting: California State Civil Service Employee Benefits Summary
  • CalHR.
Contact Information


Hiring Unit Contact:

Aubriana Paschke

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.


EEO Contact:

EEO Officer


  • California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications


  • Describe your experience dealing with the public and/or providing customer service.
  • Describe your experience with Medi-Cal, Health Insurance or working in a call center environment.
Additional Information

This recruitment may be used to fill other vacancies.


Applicants who are using education to meet the minimum qualifications for this position are encouraged to upload and submit the appropriate documentation (transcript, degree, etc.) as "Extra Documents" in the job control.

Equal Opportunity Employer

It is an objective of the State of
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