Director of Agency Partnerships - New York, United States - Gorgias

Gorgias

Verified Company

New York, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Agency Partnership Team:

What You'll Do:

Develop and execute a comprehensive agency partnership strategy aligned with Gorgias' business objectives and growth targets.
Lead and mentor a team of highperforming managers and enablement specialists, providing guidance, support, and professional development opportunities.
Collaborate crossfunctionally with Sales, Marketing, Product, Customer Success and Rev Ops teams to drive joint initiatives and maximize partnership outcomes.
Lead and mentor a team of highperforming managers and enablement specialists, providing guidance, support, and professional development opportunities.
Coach the Partner Enablement team to ensure partners are equipped to effectively promote and sell Gorgias solutions.
Analyze partnership performance metrics and KPIs to track progress, identify areas for improvement, and optimize partner engagement strategies.
Forge and cultivate strategic relationships with csuite leaders across our ecosystem.
Use datadriven insights to optimize partnership programs and improve overall performance.
Represent Gorgias at industry events, conferences, and networking opportunities to build brand awareness and forge new partnership connections.

Who You Are:

5+ years of relevant partnership experience, and 2+ years in a leadership role.
Ability to create career development paths, provide coaching and support to team members, and foster a culture of continuous learning and growth.
A builder mindset with a background in scaling up organizations from the ground up with a clear vision for the processes and systems required to scale
A track record of managing successful partnerships, preferably in the ecommerce or tech sectors.
A good understanding of the ecommerce agency landscape and the different players within it.
Ability to recruit and lead a team, providing direction and support to achieve goals.
Excellent communication skills, capable of engaging effectively with different audiences.

Outcomes:

Forge strategic agency partnerships that significantly contribute to our market expansion.
Successfully integrate partner technologies into our offerings, enhancing our competitive edge and delivering added value to our customers.
Achieve and exceed partnership performance metrics, demonstrating clear ROI from our agency partnerships organization.
Coach and keep on building a highperforming team focused on agency partnerships, known for their collaboration, innovation, and contribution to our company's growth.

Perks and Benefits:

5week vacation
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 weeks)
MacBook Pro
Monthly lunch stipend of $300
Health insurance with up to 100% of premiums paid for employees
Anthem explore our plans
Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W2 income, 50% of the next 2% of deferred W2 income.
Get up to $700 to set up your workstation at home (working from home should feel breezy)
Get up to $2000 of learning material and wellness support per year This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter, we organize an online companywide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

Why join us?:

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun

More cool things to know about Gorgias
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