Automotive Service Manager Dealership - Upland, United States - Ford of Upland

Description

OVERVIEW:

Your next opportunity awaits Ford of Upland, a leading automotive dealership, is seeking a skilled and experienced Service Manager to join our team.

This is an exciting opportunity for a highly motivated, professional, customer focused manager to make an immediate impact.

Ford of Upland is a high-volume dealership with several technicians, service advisors in addition to a 2nd shift and mobile teams.

SUMMARY:
The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The main responsibilities include operations, profitability, employee supervision and customer satisfaction.


RESPONSIBILITIES:

• Fulfill all service activities needed to meet or exceed operating plan goals
• Direct and schedule the activities of all department employees and monitor payroll
• Understand and enforce the manufacturers' warranty policies and procedures
• Keep abreast of, and comply with Federal, State, and local regulations that affect Service & Parts operations
• Maintain the highest possible standards of workmanship
• Conduct periodic spot checks of completed jobs for thoroughness and quality
• Control the performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor
• Partner with HR and upper management to make service department hiring and disciplinary decisions
• Reinforces company policies and adheres to company standards
• Successful interactions Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates
• Complete service department reporting and monthend procedures on time
• The willingness to follow up with customers
• Other duties as assigned

CUSTOMER SATISFACTION:

• Experience with raising customer experience satisfaction index scores with continuous monitoring ability to make necessary improvements
• Meet maximum production
• Control costs
• Build customer relationships
• Manage assets of the department
• Handle customer complaints and maintain high customer satisfaction monitor customer service trends

LEADERSHIP:

• Successfully lead team of employees
• Hold daily and monthly staff meetings as required covering key information
• Receive, communicate and hold staff accountable to policy and procedures, requirements and updates
• Ability to produce good employee relationships and create a great work environment
• Set goals and objectives for team
• Assist all subordinate service and sales personnel in all phases of their job descriptions
• Facilitate, conduct, or send employees to appropriate training as needed

QUALIFICATIONS:

• Ford Experience a must
• High School diploma or equivalent
• Highvolume dealership experience required
• Five years of experience in an auto repair facility
• Excellent verbal and written communication and interpersonal skills
• Proficient knowledge of dealership computer systems
• Experience and desire to work with technology

BENEFITS

• Pay:

$95, $144,000.00 per year

• Health insurance
• Paid time off

Pay:
$95, $140,000.00 per year


Benefits:

• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 8 hour shift
• Day shift
• Rotating shift

Ability to Relocate:

• Upland, CA 91784: Relocate before starting work (preferred)

Work Location:
In person