IT Support Technician - Notre Dame, United States - University of Notre Dame

University of Notre Dame
University of Notre Dame
Verified Company
Notre Dame, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

IT Support Technician

University of Notre Dame
**Applications will be accepted until 06/06/2024.

About the University of Notre Dame:

The University of Notre Dame is a prestigious and renowned institution committed to excellence in education, research, and community engagement.

We are seeking an IT Support Technician to join our team.


Job Summary

Key Responsibilities
End User Support

  • Provide support for functions including but not limited to the Imaging Center, Campus Workstation Program, and Enhanced Technology Partnerships standard technical support.
  • Receive and record information regarding each problem or request, providing support to identify, diagnose, and resolve basic to complex technical issues. Appropriately route issues that cannot be resolved at the Help Desk to other IT support groups within OIT and to other campus IT groups.
Technical Expertise

  • Act as a goto expert for technical issues and escalations to other members of the team
  • Provide technical support and troubleshooting for complex issues, ensuring issue resolution with outstanding customer service
Team Leadership

  • Mentor junior team members, facilitating skill development and knowledge transfer
  • Occasionally aid in directing work and task prioritization for junior team members

Minimum Qualifications:


  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Understanding of computer networks and telephone services

Preferred Qualifications:


  • Customer service experience
  • Help Desk or related IT technical experience
  • CompTIA certification
  • Other related technical certifications

ABOUT NOTRE DAME:

The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" we are proud of it


APPLICATION PROCESS:

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