- Tasks and Responsibilities:Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Keeping management updated when problems arise
- Greet customers in a friendly manner and maintain a positive work environment
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize IVANTI ticket system to maintain an accurate record of customer information and a real-time status of each repair
- Experience working with Cellular Carriers such as, AT&T, Verizon and T-Mobile
- Experience with Carrier Support Portals
- BASIC QUALIFICATIONS- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work 40 hours a week that could include some weekends and holidays
- Open to Overtime
- High school diploma or GED
- PREFERRED QUALIFICATIONS- A+ CertificationApple Certified Macintosh Technician (ACMT)
- Apple Certified iOS Technician (ACIT)
- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Technical degree or certification in Electronics or Consumer Electronics
- Previous experience working support at one of the cellular carriers' box outlets
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Mobile Device Technician - West Palm Beach, United States - StevenDouglas
Description
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.