- Ability to provide leadership to technology and business stakeholders in the areas of business communication regarding technical incidents and their impacts.
- Ability to develop and mature a communication process with a keen focus on translating technical impact into business impact.
- Development and management of an incident knowledge database in preparation for responding and communicating about future service disruptions.
- Setting strategic direction and management of contact database (i.e., what to communicate to who).
- Ability to lead a cross-functional team to provide 24 x7 coverage of business communication needs.
- Exemplary written and oral communication skills with special attention to detail.
- A collaborative leader and facilitator with outstanding communication and analytical skills.
- A big picture thinker able to design comprehensive solutions addressing process, organization, tools, metrics, documentation and training.
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Project Manager - Atlanta, United States - Synergy America
Description
Job Description
10/14 notes - Incident Management skill
Very effective communication skills - who can talk with CIO, business units, etc.
Will be talking on incident outages, etc
Remedy is a plus.
Earlier notes:
The person we need is not necessarily a project manager. Please see below for the key characteristics .
