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    Service Manager - Brooklyn, United States - All-Ways Elevator

    All-Ways Elevator
    All-Ways Elevator Brooklyn, United States

    2 weeks ago

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    Description
    Corporate Office5 Davids Drive
    Hauppauge, NY 11788


    PH :

    FX :
    Branch Office62-26 Myrtle Avenue
    Glendale, NY 11385

    PH:
    COMMERCIAL / RESIDENTIAL - INSTALLATIONS & SERVICE

    Commercial & Residential Elevator and Lift Services in the Long Island, NY & NJ Areas

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    About All-Ways Elevator

    Services
    Commercial Installations
    Passenger Elevators
    Freight Elevators
    Dumbwaiters
    Accessibility Lifts
    LULA Elevators
    Vertical Platform Lifts
    Inclined Platform Lifts
    Residential Installations
    Home Elevators
    Dumbwaiters
    Wheelchair Lifts
    Pneumatic Vacuum Elevator
    Maintenance and Service
    Preventative Services
    Inspection Services
    Testing Services
    24 Hour Emergency Service
    Modernization and Repair
    Portfolio
    Testimonials
    Completed Projects
    Careers
    Contact All-Ways Elevator

    Service Manager
    Details
    All-Ways Elevator, Inc., is looking to hire the right candidate to become a part of our rapidly growing company.

    We are a local, family owned and operated, full-service Elevator Company specializing in installations, both commercial and residential, maintenance and service on existing equipment, as well as modernization and repairs.

    We pride ourselves on being a quality run business that truly exemplifies professionalism, craftsmanship, customer service and satisfaction. We are looking for someone who holds true to these qualities. This opportunity will provide many elements for the right individual to utilize their strengths and experience.
    Key Responsibilities
    Manage the Service Department and ensure all calls are entered and handled properly daily
    Oversee the elevator shut down list daily and monitor status of returning the elevator to service
    Ensure the completion of all maintenance tickets on a monthly basis
    Proof employee time sheets prior to submitting to payroll
    Coordinate with Field Supervisors regarding time off for field employees
    Approve monthly ON-CALL list for technicians and ensure it is sent out in a timely, accurate manner and manage rolling changes as needed
    Review incoming approved work orders and direct support staff in the procurement of necessary materials
    Manage technicians' routes and adjust for new technicians and added elevators
    Proof technicians' daily schedules and its logistics and ensure they are ready for assignment by 3:00 each day
    Confirm if delivery truck is needed for schedules and inform Warehouse Manager by 3:00 daily for following day's delivery assignments
    Have knowledge of and manage all after hour calls to ensure all calls have either been entered into Company software and clients have been contacted
    Manage the 24/7 service to clients, adjust schedules as needed, inform all necessary parties to ensure customer needs are met
    Review billing of all service calls and repairs and communicate with Accounting Department
    Supervise the purchasing of parts, assign work activities and repairs, monitor work flow to ensure repairs are completed in an efficient and cost-effective manner
    Enforce a transparency policy within the Service Department; ensuring clients are always aware of the status of their elevator and communication lines remain open
    Oversee Code Compliance Coordinators so that jurisdiction related inspections and repairs are completed on time
    Receive follow up tickets and determine if covered by contract or not, and facilitate accordingly
    Coordinate with the Sales Department to ensure repair proposals are being sent out timely
    Identify, report and handle customer complaints or concerns quickly and professionally to maintain excellent customer relationships and ensure longevity of customers
    Direct support staff and sub-contractor(s) who may be required to complete work on behalf of the Company to ensure that all work is performed in a safe and professional manner and in accordance with Company guidelines, contract terms, and insurance requirements
    Running reports and analyzing service call history and taking appropriate next steps
    Work with Field Supervisors to ensure Tool Box Talks are completed weekly
    Work closely with Department Heads and other staff regarding scheduling, quality of work and customer service. Communicate to appropriate parties any problem areas and work to find immediate resolution and maintain the Company's high level of quality, integrity and customer service
    Identify, report, and assist in the resolution of Employee concerns/complaints
    Conduct performance evaluations, reviews of support staff and field employees
    Perform all aspects of Service Manager responsibilities and other related tasks as the Company deems necessary and/or assigns
    Qualifications / Required Skills
    Previous employment in the service industry is a must. We want to see experience in a related field working for a company who provides full service – you must be familiar with a similar or comparable environment
    Exceptional customer service skills
    Three to five years' Management experience in a fast-passed setting
    Proven ability to identify issues and provide solutions quickly
    Ability to multitask with attention to detail with a high level of accuracy
    Need to be an excellent communicator, execute quickly, delegate tasks, follow up and prioritize
    Proven ability to meet the project demands and deadlines
    Proficient in Microsoft Office applications
    Ability to work independently through self-motivation, as well as being a collaborative team player
    Must be well spoken and exemplify exceptional writing and proofreading skills
    High School Diploma
    Must have a Clean/Valid Driver's License

    • Resume and work experience references must be submitted in order to be considered for this position
    • Benefits Package including Health Insurance Benefits, 401K & Paid Time off
    • Compensation based on experience
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