- Directly supervise a team of Service Coordinators assigned to Eco-Hub locations across the city, ensuring that they have the direction, necessary materials, and information for delivery of service.
- Lead the recruitment of new hires into the Service Coordinator position
- Coach and support staff to develop, refine, and strengthen their productivity while in the field and develop systems and processes that allow for stronger program delivery. This includes identifying and recommending opportunities for staff professional development.
- Maintain a Tuesday through Saturday schedule and sustain a productive workflow both in the field and in a traditional office environment.
- Coordinate team schedules with other program departments involved in the Corps Member experience. This Includes Corps Member training, professional development, and extra service opportunities.
- Provide logistics/ troubleshooting support, coordinate and communicate extra service opportunities to members, support coordination of field trips and training, troubleshoot scheduling issues that arise, and
- Coordinate procurement and distribution of program-related materials to members and sites (including Metrocards, stipends, uniform items, and printed materials).
- Work in collaboration across teams on logistics related to community events, training, and site visits and ensure your team understands expectations and responsibilities.
- Ensure site safety and compliance with applicable policies and protocols.
- Track Corps Member and program metrics, including daily attendance, service hours, and other Corps Member outcomes. Support communications and reporting on these metrics.
- Supervise and hold accountable Service Coordinators to ensure correct and timely responses to information and data requests.
- The Service Manager is responsible for member disciplinary meetings and conflict resolution, often coordinating with the Support Services team on key youth development practices and member challenges.
- Support the development and implementation of Individual Development Plans (IDPs) for members struggling to meet programmatic expectations.
- Provide clear and timely updates as requested and needed.
- Maintain supporting documentation for performance management, disciplinary actions, and any safety and policy compliance issues that arise.
- Support the development and maintenance of strong relationships with current and potential GCF partner organizations, including service partners, corporate sponsors, foundations, city agencies, employer partners, and NYCHA partners at many levels.
- Attend evening and weekend events as needed.
- Commitment to youth development, social and economic justice, and sustainable development; passion for Green City Force's mission
- 2-4 years of experience in sustainable agriculture, clean energy training or workforce development, youth development, national service, sustainability sector, community organizing in low-income communities
- Previous demonstrated effective leadership role with young adults ages from public housing or other low-income communities
- Demonstrated the ability to support/ mentor others to execute with excellence
- High level of professionalism, integrity, work ethic, accountability and responsibility
- Highly organized self-starter; ability to take direction, structure tasks, establish priorities, and set goals
- Ability to solve problems, mediate conflicts, and exercise sound judgment
- Excellent communication skills, strong interpersonal and motivational skills, excellent collaborative and teamwork skills
- Strong project management skills - experience with creating project plans, setting goals and deadlines, and keeping a team on schedule to meet deadlines
- Valid New York State driver's license or commitment to obtaining driver's license within the first 6 months of employment
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Service Manager - Brooklyn, United States - Green City Force
Description
Green City Force (GCF) is seeking a Service Manager to lead and inspire our award-winning Civilian Climate Corps. This role is pivotal in mentoring young adults from public and affordable housing developments as they embark on a transformative journey that combines workforce entry with community service. The Service Manager will be instrumental in fostering the development of both personal and professional skills, ensuring that the Corps members not only contribute positively to their communities but also grow as individuals. This position represents an opportunity to make a significant impact on the lives of young people and the health of the environment.
Reporting to the Director of Service, the Service Manager is charged with overseeing service, compliance, and Corps Member development across Eco-Hub sites at New York City Housing Authority (NYCHA) locations. You will directly supervise a team of Service Coordinators and work closely with the Service Operations Team.
This position is partially based in the field and requires regular travel to service sites in all five boroughs.
KEY RESPONSIBILITIES
Service Coordinator Supervision
Minimum requirements:
Green City Force (GCF) is in its second decade having celebrated over 20 cohorts of our award-winning AmeriCorps program. Green City Force (GCF) engages young adults from New York City Housing Authority (NYCHA) communities in service years related to the environment. In doing so, we prepare them for sustainable careers, while serving to make public housing communities more sustainable and healthier, creating the green city we want to see.
Our 600+ graduates are working in all areas of the green economy, from energy efficiency to composting, and construction to hydroponic farming. A recent report documents the multiple benefits of GCF's holistic model, through which young adults in public housing grow change in their communities and their own lives.
To learn more about GCF's impact in NYCHA communities please visit
Green City Force is an equal-opportunity employer and encourages candidates of all racial, ethnic, and religious backgrounds to apply. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. GCF is an Employer of Service.
Benefits: Generous paid time off & parental leave, comprehensive medical & dental benefits, 403B with employer contribution
TO APPLY: Please submit your resume and a cover letter through TriNet. No phone calls, please. Applications will be accepted until the position is filled. We are looking to fill this position immediately.
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