IT Analyst I - Long Island City, United States - United Nations Federal Credit Union

United Nations Federal Credit Union
United Nations Federal Credit Union
Verified Company
Long Island City, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Why join this team:


We're a collaborative team whose goal is to provide peace of mind to our employees by addressing all technical service issues and requests.

This position is expected to be hybrid.

NYC Salary Range - $83,000 - $84,500 annually; compensation is commensurate to geographic location.


What you'll do:

  • Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
  • Address incoming requests to the Service Desk via both telephone and Self Service system to ensure courteous, timely and effective resolution of end user issues.
  • Monitor and claim Service Desk tickets regarding service requests, and operational and maintenance issues in accordance with the UNFCU IT Service Level Agreement.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.

What we're seeking:

  • Bachelor's degree in Computer Science and at least 2 years experience in a technical help desk or technical support environment or an Associate's degree in Computer Science and 4 years experience in a technical help desk or technical support environment
  • Strong interpersonal, verbal and written communications skills
  • Knowledge of corporate networking environments and desktop technologies (i.e. Microsoft Windows 7 and Windows 10 along with their Microsoft Networking configurations)
  • Knowledge of systems analysis techniques and procedures in order to maintain systems availability
  • Ability to research, troubleshoot, and resolve problems using a variety of resources and tools, as well as exercising a fair amount of independent decision making and problem solving skills
  • Required to lift and move objects weighing up to 75 pounds
  • Critical system outages and system upgrades may require 24/7 coverage on short notice
  • Document incidents and resolutions of new services or operational issues into UNFCU knowledge base tools for future reference.

What makes you stand out:

  • MCSE/MCSA and Comp TIA A+ certifications preferred
  • Working familiarity of Citrix, Active Directory, TCP/IP and Telecommunications preferred
  • Familiarity with the fundamental principles of ITIL is a plus

Who we are:
UNFCU is a global not-for-profit financial institution that serves the UN community.

We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do.

The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type.

All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

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