General Manager - Noblesville, United States - Home Instead

Home Instead Noblesville, United States

1 week ago

Customer Service / Support

Description

General Manager: Full Time

We are a family owned and operated, Christian based company looking for the right person that can help us maintain and grow our Core Values:

To Honor God in all we do

To treat each other with dignity and respect

To encourage growth in ourselves and others

To build value in on our service to others

Our Story:

Chris and Cheri Irons have been in the business of caring as owners of Home Instead in Indiana since September of 1996 becoming the first Home Instead Franchise in Indiana. They were drawn to the profession by their compassion for people. "We wanted to do something that made a difference," said Chris. "We also had a personal experience caring for a family member that made us realize how critical in-home assistance is." The need is clear as the business continues to thrive. Chris and Cheri currently have two offices located in Lafayette and Noblesville, IN. "The rewards in this business are immeasurable," he said. "We truly have an amazing group of dedicated CAREGivers who are changing the lives of their clients every day by helping them remain in their homes." They live in North Central Indiana with their six children.

Objective:

The General Manager is responsible for successfully directing and coordinating all activities in the Noblesville office for growth and development of the business.

Primary Responsibilities:

· Reflect the core values of Irons, Inc. d.b.a. an independently owned and operated Home Instead franchise.

· Help develop the annual Noblesville operational plan.

· Manage the annual Noblesville operational plan.

· Achieve the annual operational plan's hours billed, gross profit, profitability, and other operational goals by the stated milestones.

· Provide leadership and management of staffing, client services, home care sales and other designated roles which affect operational efficiency and achievement of the operational goals.

· Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.

· Meet established critical business targets including:

Hours of Care
Net Revenue
Caregiver Productivity

· Compile and communicate key monthly operational statistics.

· Continually identify new and innovative ways to improve service levels.

· Ensure an exemplary level of Client and Care Professional satisfaction.

· Organize and maintain general office operations and procedures.

· Ensure all home office standards, as well as other industry regulations, are adhered to at all times.

· Have a consistent cadence of check-in's with direct reports in the office.

· Responsible for researching, developing and maintaining a "top 15" referral provider network (RPN) relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.

· Develop and maintain positive and professional relationships with referral sources in the community.

· Monitor performance; provide coaching & discipline as necessary.

· Recruit, hire and train new staff as needed.

· Maintain attendance records, schedules & time off requests to ensure appropriate coverage for regular business hours, after hours and holiday coverage.

· Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

· Work closely with the Director of Operations to drive growth in hours and overall success of the Noblesville office.

· Work closely and collaboratively with other managers such as the Human Resource Manager.

Secondary Requirements:

· Conduct Care Consultations as necessary.

· Provide emergency on-call back up as needed.

· Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.

Education/Experience Requirements:

· College degree preferred or equivalent work experience

· Four to ten years of related business experience or an equivalent combination of education and work experience may be considered

· Must possess a valid driver's license

Supervisory Responsibilities:

· This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, coaching employee's performance; problem resolution while seeking positive outcomes.

Knowledge, Skills and Abilities:

· Must have an understanding of and uphold the policies and procedures established by Irons, Inc., d.b.a. an independently owned and operated Home Instead franchise.

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making

· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

· Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community

· Must have the ability to present a professional appearance and demeanor

· Must have the ability to operate office equipment

· Must have the ability to operate HISC technology systems

· Must have computer skills and be proficient in Word and Excel

· Must be able to work evenings or weekends as required

· Must have knowledge of the senior-care industry

· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

· Must be patient and congenial on the telephone

· Must be able to perform duties in a professional office setting

· Must be able to recruit quality Key Players

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