Technical Spec, Htl - Baltimore, United States - Encore Global
Description
Position Overview
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions preevent and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Stays current with technology and industry trends.
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
- Bachelor's Degree is preferred
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 34 years of customer service or hospitality experience is preferred.
- Technical 1Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Deliver World Class Service
- Hospitality
- Ownership
- Demonstrates Self-Awareness
- Ensures Accountability
- Decision Quality
- Manages Complexity
- Collaborates
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
WarehouseWork is performed at event venues as well as in a warehouse environment.
Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.Physical Requirements
Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
- Peripheral Vision
- Carrying lbs.
- Pushing/Pulling Over 100 lbs.
Frequently:
- Color Vision
- Depth Perception
- Lifting 1650 lbs.
- Carrying 1650 lbs.
- Pushing/Pulling 1650 lbs. & lbs.
Continuously:
- Close Vision
- Distance Vision
- Hearing
- Lifting 015 lbs.
- Carrying 015 lbs.
- Pushing/Pulling 015 lbs.
In terms of time allocation per day:
- 01 hours/day: Climbin
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