Property Management Associate - Naples, United States - Brookfield Properties

Brookfield Properties

Verified Company

Naples, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Positition Summary

The Property Management Associate (PMA) is responsible for efficiently coordinating all common area activities for the shopping center with the intent to maximize common area programming.

This person will uphold the property's strategic plan and company visual standards.

The PMA serves as a liaison between internal business units, the General Manager (GM), the Operations Manager (OM), the Group Business Development Representative (GBDR), those in Tenant Coordination and National Accounts, the Retailers, Contractors, and City/Town Officials to ensure effective communication, coordination, and programming of Business Development, Strategic Partnerships and Marketing activities for the shopping center.

Overall, we seek qualities that display our company's core values which are Act with Integrity, Take Initiative, Build Mutual Trust and Win Together.

Responsibilities

Facilitate license agreement administration for approved merchants (distribution, tracking approvals, obtaining signatures) and administer merchant onboarding paperwork
Prepare merchant for opening and vacating by coordinating logistics with property operations and security departments
Execute deals in Salesforce system and maintain merchant files in compliance with auditing guidelines
Inform retailer of benefits of business development retailer programs
Screen and prospect for business development applicants
Identify appropriate common area placement by understanding available inventory
Participate in specialty leasing site visits with prospective tenants as requested and provide information on traffic, trade area
Negotiate new and renewal storage and local vending agreements
Ensure temporary merchants adhere to Company guidelines and common area standards: (late openings use clause infringements, manning units, etc). Deliver violation letter and action notice as well as route internally to GM, Director of Business Development, GBDR and accountant.
Prepare deal sheets for short term deals under targets
Sign up new and existing tenants for Company Insurance
Uses best judgment to resolve customer complaints and communicate any issues to the GM and GBDR
Collect rent from Business Development tenants and follow up with tenants directly when needed
Manage the Specialty Leasing forecast using the Salesforcebased MAP report
Update /manage Alternative Revenue Inventory in Salesforce
Prepare sales packages
Screen and route Alternative Revenue (event access, media, sponsorship)
Effectively coordinate with external back lit directory company (for example: Smartlite, Clear Channel) for postings and quarterly directory updates. Monitor program so that no backlit panel is vacant.
Screen Strategic Partnership Alt Rev opportunities and communicate those opportunities to the appropriate representative
Screen & route Alternative Revenue (event access, media, sponsorship) callins to SP Rep assigned to property
Alert corporate if any digital screens (Company owned Large Format or Food Court Video Walls, AdSpace) are not functioning or damaged (if applicable)
Collect and enter specialty leasing sales information
Manage collections to minimize accounts receivables
Participate in Monthly Marketing calls
Secure retailer participation for events (sampling, demos, offers, displays, etc.)
Execute events planned for the property
Follow up with retailers after events to determine results/metrics
Complete Marketing Sharepoint site post events
Implement Retailer Partnership deals (MAC, Lego)
Worldwide Photography's onsite contact during Holiday/Easter
Coordinate selection of process and direct work to contracted visual merchandisers, ensuring compliance with Company guidelines
Post/maintain signage/collateral associated with contracted media buys
Post and take down collateral
Coordinate barricade graphics and install for vacancies or new retailers
Coordinate vacant window displays and RMUs
Provide local social media posts to Community Manager
Respond to Medallia marketing comments
Update website, directory, sales, careers, events, etc.
Responsible for posting appropriate content on social media
Submit local content for digital screens
Other duties as assigned

Qualifications

Associate's or bachelor's degree preferred
CRRP designation or equivalent certification preferred

years of regional shopping center management or 3+ years of comparable experience required

Strong ability to lead and influence a diverse group of people
Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services
Adept in financial analysis, budgeting and forecasting
Strategic business orientation while maintaining attention to detail
Strong project management and organizational skills
Computer skills: Excel, Word, Outlook, PowerPoint
1+ years of supervisory experience preferred

The physical demands described