Marketplace Operations Workforce Specialist - Phoenix, United States - Whatnot

Whatnot

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Whatnot:

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're one of YC's top companies and one of the fastest growing marketplaces ever. We're laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission:
enable anyone to turn their passion into a business and bring people together through commerce. We're building the future of ecommerce; an interactive community where creators can make a living off their passion.

Did we mention we're growing? In January 2021, Whatnot had 10 ambitious employees. We started 2023 with 350+ employees and are continuing to grow. We're hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

Opportunity Size:

The e-commerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today.

Livestream shopping is a $300B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity

Role:

Assist with tracking scheduling change requests and timeoff processes for the CX and Trust and Safety organizations
Assist with Workforce Management platform administration (Tymeshift, Verint)
Assist with realtime monitoring when queues are sufficient to affect response time goals
Data collection for established reporting (forecasting inputs, productivity, adherence)
Building new reporting for analysis of KPIs where the need arises
Follow guidelines for approval or denial of timeoff requests submitted by CX and Trust and Safety agents

You:

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our Workforce Specialist you should have:

At least 1+ years of experience in Workforce Management or Data Analysis functions within a Customer Experience organization
Bachelor's degree (Comp. Sci., Data Science, Statistics) preferred but not required (applicable experience will be considered)
Experience in a fastpaced environment, preferably a startup
Experience working within Zendesk CRM and Sigma BI (WFM platforms such as Tymeshift or Verint is a plus)
Ability to use spreadsheets (Excel, Google Sheets) at an intermediate level
Exceptional written and verbal communication skills
Sound business judgment, including using data to drive strategy and business action
Ability to move remarkably fast with little structure and guidance

Compensation:

For US-based applicants: $36.06-$40.87/hr + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise.

This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

Benefits:

Competitive base salary and stock options
Unlimited Vacation Policy and Companywide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
Dental and Vision sponsored 100% by Whatnot for employees and dependents
Work From Home Support
Laptop provided by Whatnot and home office setup allowance

- $450 work-from-anywhere quarterly allowance for cell phone and internet

Care benefits

- $1,350 quarterly allowance on food
- $1,500 quarterly allowance for wellness

16 weeks Paid Parental Leave and gradual return to work

- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses

Professional Development

- $2,000 annual benefit to invest in your professional development

401k offering for Traditional and Roth accounts provided by Betterment
Employer matching contributions of 100% of up to 4% of contributions on base salary.

EOE:

Whatnot is proud to be an Equal Opportunity Employer.

We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.