Customer Support - Houston, United States - Verge Network Solutions

Description

Job Title:
Customer Support & Executive Assistant

Location:
Houston Office (In-person)


Schedule:
Monday to Friday, 8:00 AM to 5:00 PM


Compensation:
Competitive salary with Medical, Dental, HSA, and 401k benefits along with generous paid time off program.


About the Role:


Key Responsibilities:

-
Customer Support Management (25%): Handle incoming customer inquiries for our software-as-a-service solutions within the healthcare industry. The role requires proficiency in various online tools, exceptional attention to detail, superior customer service skills, and the ability to grasp complex systems.
-
Telecommunications Coordination (25%): Manage the planning, placing, and follow-up of telecommunication number porting requests. Work closely with providers, technicians, and project managers to coordinate and ensure timely execution and delivery. This task requires patience, persistence, and excellent planning skills.
-
Inventory Oversight (10%): Oversee the receipt, tracking, and documentation of incoming electronic equipment inventory. This requires strong organizational and communication skills, ensuring accurate and efficient management of resources.
-
Executive Support (40%): Assist the business owner with various office management activities. This involves a proactive approach, willingness to learn new tasks, and self-motivation to take on multiple responsibilities.


Qualifications:

• Proven experience in customer support, administrative assistance, or a similar role.
• Strong capability with online tools and systems, particularly those used in customer service and inventory management.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Positive, cando attitude with the ability to adapt to changing priorities.

Why Join Us?
This position offers a unique opportunity to be part of a growing organization with significant opportunities for advancement.

If you enjoy a role with diverse responsibilities and are keen on making a tangible impact, we would love to hear from you.

Pay:
$40, $60,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer support: 2 years (required)
• Clerical: 2 years (required)

Ability to Commute:

• Houston, TX required)

Ability to Relocate:

• Houston, TX 77055: Relocate before starting work (required)

Work Location:
In person