- Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app and internet through live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available.
- Maintains a friendly and outgoing personality to deal calmly with client's problems and questions. Effectively de-escalates client issues using empathy and conflict resolutions skills.
- Processes requests from both internal and external clients.
- Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank.
- Through effective listening and discernment skills and by asking needs-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals. When offering Bank products and services, uses the appropriate tagline on each contact.
- Utilizes effective time management and prioritization skills in order to handle a high volume of chat communications in a fast-paced environment.
- Works well in a group setting and maintains a courteous and professional demeanor.
- Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients.
- Provides technical support for bank-wide products such as online banking as well as many others.
- Assists clients with loan and new account applications, including scheduling closings at a branch location
- Inputs disputes for clients via the telephone and internet.
- Makes outbound calls to clients concerning suspected fraudulent transactions.
- Maintains the highly confidential nature of client information and records.
- Consistently supports the Bank and its Mission, Vision and Core Values.
- Performs other relevant duties as assigned by the Customer Service Manager or Assistant Director.
- The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential.
- Exceptional listening skills and attention to detail in order to discern client needs.
- Able to think, reason and react quickly in order to formulate solutions and provide personalized client service
- Able to demonstrate empathy with client concerns.
- Able to consistently handle a large volume of contacts via the telephone or internet, deal with stressful
- Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and
- Superior verbal communication skills. Must have the ability to converse intelligently, clearly and
- Strong written communication and keyboarding skills in order to accurately document/track status of issues,
- Able to work independently, with minimum supervision, in a fast-paced environment.
- Able to quickly gain knowledge and understanding of all bank products and services offered, including new
- Strong organizational skills that enable multiple tasks to be balanced.
- Independent decision-making ability within defined guidelines.
- Adapts quickly to change and remains flexible.
- Able to maintain positive team spirit and communication.
-
Resolution Specialist
3 weeks ago
Mid Atlantic Finance Company Oklahoma City, United StatesImmediate need for a Resolution Specialist · $500 Signing Bonus after 90 days · Salary: hourly rate plus monthly bonus incentive · Schedule: Monday – Friday 8:00 am-5:00 pm OR 8:30 am-5:30 pm · Overview: · We are currently expanding our Repossession team in order to service accou ...
-
Research & Resolution Specialist
1 week ago
State of Oklahoma Oklahoma City, United StatesJob Posting Title · Research & Resolution Specialist · Agency · 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV · Supervisory Organization · EGID · Job Posting End Date (Continuous if Blank) · May 27, 2024 · Note: Applications will be accepted until 11:59 PM on the day prior to the ...
-
Accounts Resolution Specialist
3 weeks ago
EMSA Oklahoma City, United StatesJob Summary:Working under the daily supervision of Patient Business Services Management and under the general leadership of the Revenue Cycle Management Director, the PBS AR Specialist is responsible for following up on billed claims, reviewing denials, pursuing payments and ensu ...
-
Resolution Specialist
2 weeks ago
TBS Factoring Service LLC Oklahoma City, United StatesThe Resolution Specialist successfully collects on accounts from debtors that are past due. · Roles & Responsibilities: · Conduct collection calls on accounts from debtors that are past due reflecting good productivity, appropriate timeliness, and low error rates. · Send Notic ...
-
Resolution Specialist
2 weeks ago
Mid Atlantic Finance Company Oklahoma City, United StatesImmediate need for a Resolution Specialist$500 Signing Bonus after 90 daysSalary: hourly rate plus monthly bonus incentiveSchedule: Monday Friday 8:00 am-5:00 pm OR 8:30 am-5:30 pmOverview:We are currently expanding our Repossession team in order to service accounts across the Un ...
-
Independent Dispute Resolution Specialist
3 weeks ago
Health Care Service Corporation Oklahoma City, United StatesExceptional healthcare is a premier, integrated healthcare provider that offers emergency medicalcare, inpatient and outpatient services in major metropolitan areas. We are a dynamic, quicklygrowing company based in Dallas, TX but located in several states. We are currently in th ...
-
Claims Resolution Specialist
3 weeks ago
Variety Care Oklahoma City, United StatesOverview: · Department · : · Billing · Position · : · Claims Resolution Specialist · Employee Category · : · Non-Exempt · Reporting Relationship · : · Manager of Revenue Cycle Management · Character First qualities: · Decisiveness- · The ability to recognize key factors ...
-
Customer Resolution Specialist
2 weeks ago
First Fidelity Bank Oklahoma City, United StatesJob Details · Job Location · OK OKC 39th Expressway - Oklahoma City, OK · Position Type · Full Time · Travel Percentage · None · Job Shift · M, T, TH, F 12:00PM-9:00PM; Sat 8:00AM-5 · Job Category · Customer Service · Description · Looking for a rewarding career in cus ...
-
Independent Dispute Resolution Specialist
4 weeks ago
Health Care Service Corporation Oklahoma City, United StatesExceptional healthcare is a premier, integrated healthcare provider that offers emergency medical · care, inpatient and outpatient services in major metropolitan areas. We are a dynamic, quickly · growing company based in Dallas, TX but located in several states. We are currently ...
-
Billing, Claims Resolution Specialist
2 weeks ago
Variety Care Edmond, United StatesDepartment : Billing · Position : Claims Resolution Specialist · Employee Category : Non-Exempt · Reporting Relationship : Manager of Revenue Cycle Management · Character First qualities: Decisiveness- The ability to recognize key factors and finalize difficult decisions. · Depe ...
-
IT Asset Manager
2 weeks ago
InsideHigherEd Norman, United StatesOrganization · Title- IT Asset Manager · Team- IT Services · Work Type- Onsite · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? · At OU IT, you will be a part of an organization that recognizes and rewards the contrib ...
-
Technical Support Specialist
3 days ago
Compass Group Norman, United StatesLevy Sector Position Title: Technical Support Specialist (Hourly) - Oklahoma Market · Pay Range: $20 to $25/hour · Levy is currently recruiting for an hourly Technical Support Specialist to support the Paycom Center in Oklahoma City, OK and University of Oklahoma Athletics Depa ...
-
IT Asset Manager
3 weeks ago
The University of Oklahoma Norman, United StatesTitle- IT Asset Manager · Team- IT Services · Work Type- Onsite · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? · At OU IT, you will be a part of an organization that recognizes and rewards the contributions of its ...
-
Child Welfare Assistant
2 weeks ago
Oklahoma Human Services Norman, United StatesChild Welfare Assistant · This position is located in Norman, Oklahoma. · Annual Salary: · Level I H16A - $29, · Level II H16B - $31, · Level III H16C - $34, · Travel is extensive. Must possess a valid driver's license and must maintain required car insurance. Minimum Qual ...
-
Sales and Service Technician
1 week ago
Bridgestone Americas Norman, United StatesCompany OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With location ...
-
Day Shift Lead DCS
4 weeks ago
State of OK JD McCarty Center Norman, United StatesJ.D. McCarty Center is looking for a Day Shift Lead DCS. This position will be responsible to assist and support the hospital unit Direct Care Specialist in the areas of patient care, patient information, and training. This position will work closely with the Nurse Managers, Char ...
-
Sales and Service Technician
1 week ago
Bridgestone Americas Norman, United StatesCompany Overview · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With loca ...
-
Child Welfare Assistant
2 weeks ago
Oklahoma Human Services Norman, United StatesJob Description · Job DescriptionChild Welfare Assistant · This position is located in Norman, Oklahoma. · Annual Salary: · Level I H16A - $29, Full State Employee Benefits · Level II H16B - $31, Full State Employee Benefits · Level III H16C - $34, Full State Employee Benefits · ...
-
IT Asset Manager
1 week ago
University of Oklahoma Norman, United StatesJob Description · Title- IT Asset ManagerTeam- IT ServicesWork Type- Onsite · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? · At OU IT, you will be a part of an organization that recognizes and rewards the contrib ...
-
IT system specialist
1 week ago
Nexus Innovations Erin Springs, United StatesJob Information · At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore embrace the Flex Office: We work in a hybrid model with flexible working hours - both on-site and remotely. · Your future. What to expect · Planning, ins ...
Customer Resolution Specialist - Norman, United States - First Fidelity Bank
Description
Job Details
Job Location
OK Norman Downtown - Norman, OK
Position Type
Full Time
Travel Percentage
None
Job Shift
M, T, TH, F 12:00PM-9:00PM; Sat 8:00AM-5
Job Category
Customer Service
Description
Are you looking for a challenging but rewarding career in customer service? Do you have banking or call center experience? If so, we're offering a competitive hourly rate, plus a $1,000 sign-on bonus with a one-year retention agreement for all full-time hires.
SUMMARY
The Customer Resolution Specialist provides exceptional service in the Bank's Contact Center by interacting with clients over the telephone and through online chat methods.
Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, and recommending appropriate products or services.
The successful Customer Resolution Specialist demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy and patience.
Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential.
The Customer Resolution Specialist role is challenging, and the environment is fast paced, yet rewarding.Our colleagues take the time to truly listen to our clients so they can effectively resolve all inquiries and concerns.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
QUALIFICATIONS
EXPERIENCE REQUIREMENTS:
At least one-year previous banking and/or contact center experience required. Previous experience with live chat
communications a plus.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
outside of the Bank.
tone and demeanor, good speaking articulation, rate of speed, and ability to be clear and concise.
ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY:
None
PHYSICAL REQUIREMENTS:
Normal Office Environment
AA/EOE M/F/D/V MEMBER FDIC