IT Asset Manager - Norman, United States - InsideHigherEd

Description

Title- IT Asset Manager
Team- IT Services
Work Type- Onsite

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

At OU IT, you will be a part of an organization that recognizes and rewards the contributions of its employees. OU IT fosters a dynamic work environment and offers a wide range of career opportunities. As part of a higher education institution, OU IT embraces the mission of the University and reflects the variety of the students we serve.

As a member of the OU IT Services team, the Asset Management Lead will participate in the development and deployment of a system wide, comprehensive OU Information Technology Asset Management (ITAM) plan. This role provides a unique growth opportunity to use your experience, communication and problem-solving skills to shape and lead a critical OU IT support function.

The Asset Management Lead will work with the Asset Management team to develop and implement procedures for tracking and managing IT assets owned, leased, operated, or managed by the University throughout their lifecycles. The Asset Management team will drive the governance of ITAM and leverage discovery processes to ensure the most accurate controls are in place. The Lead creates, maintains and tracks KPI's and identifies controls to measure team effectiveness and adherence to policies and procedures and creates reports to provide transparency. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.

The Essential Job Duties of this Position are as Follows:

The Asset Management team lead will ensure asset management activities are consistent throughout the organization and aligned with the organizational strategic plan. The major tasks of this role are:

• To build relationships with data source owners, discovering integration strategies, developing and tracking Asset KPI's, and meeting the goals and timeline provided in the OU ITAM plan
• To focus on continuing the overall asset management strategy, continual improvement, and ensuring audit requirements are met
• To provide asset performance reporting and analysis to inform business decisions related to asset lifecycle
• To work with the CMDB Librarian and Configuration Management Specialist to ensure the CMDB and Configuration Items (CI's) are accurately accounted for
• Process ownership for all ITAM processes with full responsibility for executing the implementation of the OU IT Asset Management Plan.
• Develop, promote, and maintain effective ITAM strategies, policies, and practices across the full range of IT assets used within the University, supporting the asset management lifecycle from requisition through retirement.
• Developing and maintaining processes, policies, standards, systems, and measurements that help the organization to effectively manage the IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance as established by the University.
• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Research industry best practice and incorporate it with organizational practices.
• Mature asset management programs through roadmap development and execution.
• Ensure process efficiency by implementing the key performance indicators and apply a continuous improvement approach in enhancing the strategies employed in asset management ensuring the accurate tracking of IT assets within the Configuration Management Database (CMDB) throughout their lifecycle.
• Manage the everyday functions of the IT asset management team, guiding team members in the daily administration of the asset management activities.
• Maintain strong operational controls around ITAM ensuring quality control throughout the lifecycle of all IT assets by developing and implementing appropriate procedures to track and manage them, maintaining 100 percent inventory accuracy.
• Coordinate with management to ensure that ITAM-related tools and services are properly evaluated, selected, implemented, configured, and maintained, with appropriate integration with other sources of organizational data to analyze, review and track asset data.
• Collaborate with all IT teams, ensuring they are aware of and in compliance with their responsibilities for their ITAM data in the CMDB.
• Align with Change management processes and those responsible for life cycle management of their components.
• Collaborate with all IT teams to determine trends in asset performance.
• Partner with stakeholders to support asset management processes including full lifecycle asset management, compliance, optimization, audit data requests and merger & acquisition support.
• Develop and conduct training as needed for use by department level staff to maintain inventor
• Establish Key Performance Indicators (KPIs) and metrics which will subsequently be used to measure, review, and analyze the effectiveness, efficiency, and maturity of the asset management process.
• Collect and provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting requested by management.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Ensure audit compliance for assets by conducting annual inventory audit and develop process and procedures to ensure accuracy. Participate in audit and regulatory reviews.
• Identify and report on breaches of ITAM policy and track remedial action.
• Account for the IT assets throughout the enterprise by utilizing tools and integrated software solutions that connect all company departments involved with IT assets, including the procurement, deployment, expense reporting, and management departments.
• Serve as a support to other Services team and OU IT functions, including participation in Services team meetings and larger OU IT events.
• Take part in other ITSM processes, or as required perform as a backup to maintain operational activities.
• Other duties as assigned.

Required Education: Bachelor's degree, AND:

• 36 months of experience in an IT related field.

Equivalency Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 84 months of related experience.

Skills:

• Ability to supervise staff and communicate directions and expectations effective
• Must be detail oriented for accuracy of data and information
• Ability to communicate verbally and in writing
• Ability to evaluate projects programs and produce reports
• Ability to handle stress and finish projects in a timely manner
• Ability to work independently and with interdepartmental teams

Certifications:

• None

Advertised Physical Requirements:

• Sit for prolonged periods. Communicate effectively.
• Ability to engage in repetitive motion.
• Standard Office Environment.

Departmental Preferences:

• None

Supervision:

• 2 Staff Members

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.