- Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
- Obtains knowledge of both credit and debit card fraud and dispute processing.
- Keeps informed on product enhancements, system changes, and compliance issues.
- Proactively pursues career path education and shows expected progress on learning plan.
- Supports the strategic future, culture, and leadership practices of PSCU/Co-op Solutions.
- Consistently demonstrates teamwork with internal and external clients.
- Credit and Debit Card knowledge and experience.
- Credit Union operations.
- Customer service experience.
- Have a comprehensive understanding of the chargeback process.
- Career Path Learning Plan Analyst I, II, III, Chargeback Team Lead, Supervisor.
- Decision making/problem solving skills.
- Interpersonal communication skills.
- Telephone skills.
- The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.
- P.C. skills.
- Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.
- High School Diploma or equivalent.
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Chargeback Analyst - Fort Worth, United States - Co-op Solutions
Description
THE OPPORTUNITY:We are seeking a talented Chargeback Analyst I who assumes responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.
On January 2, 2024, Co-op Solutions and PSCU became a single entity - combining two talented teams with the same mission - both built on the foundation of the "people helping people" credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It's an exciting and pivotal point in both legacy companies' journeys
WHAT YOU CAN LOOK FORWARD TO:
For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:
$ $19.57
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.
