Event Specialist - Inglewood, United States - Hollywood Park

Description

Job Description

About Hollywood Park

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

Start with Care – create a lasting impact through genuine care

Thrive as a Team – create an environment of collaboration and encouragement

Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others

Resolve with Respect – treat others with empathy, patience, and kindness

Safety Always – maintain a safe and secure environment

As the Event Specialist, You Will..

Reporting to the Event Services Director, the Event Services Specialist will be charged with assisting in the coordination of large scale events, private events, internal events and filmings on the SoFi Stadium & Hollywood Park campus. This position will work closely with internal and external resources to ensure seamless development and communication of all event related details. The Event Services Specialist will also be a mentor to the part-time Event Coordinators on event days by providing professional insight, assisting with skill development and providing encouragement.

More Specific Responsibilities Include, But Are Not Limited To...

• Consistently contribute to a world class guest experience at SoFi Stadium & Hollywood park that welcomes all fans, exceeds expectations and empowers our employees.
• Assist in the event coordination process for all Rams or Chargers games & events at SoFi Stadium & Hollywood Park; Planning, organizing, communicating, and executing day to day event details with internal stakeholders, subcontractors and external contacts.
• Regularly monitor the facility master calendar and update event bookings as needed.
• Assist in managing the schedule & post orders for event day employees.
• During assigned events, oversee activities and serve as acting manager on duty when applicable.
• Work collaboratively with internal stakeholders to help give direction to part time event staff including guest experience, security, housekeeping, parking and more.
• Assist in developing budget forecasts, tracking final costs, and completing event settlements.
• Manage development and distribution of the necessary event orders, production notes, summaries and fact sheets to all internal and external contacts, as well as third partner contractors and vendors.
• Complete a final report for each event, including an event debrief to document the areas of success and opportunities for improvement.
• Assist the Director of Event Services in the development and successful implementation of operating procedures that meet facility and industry best practices, as well as ensure that all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are being followed.
• Participate in the process of interviewing, hiring and training employees.
• Supervise part-time event day employees by assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
• Develop and maintain a harmonious working relationship with co-workers, tenants, facility contractors, county emergency personnel, subcontractors and all stakeholders.
• Adhere to procedures within the department set to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Provide administrative and logistics support as needed
• Assist in the preparation and implementation of our event staff training.
• Perform other duties as assigned

We'd Love to Hear From People With...

• Bachelor's Degree in Business, Hospitality, Sports Management or related field of study preferred.
• Previous experience in the event industry at stadiums, arenas, public assembly facilities, or in the hospitality/tourism industry is preferred.
• Must be proficient with Google Workspace (Sheets, Docs, Chat, Slides, Meet, etc.).
• Excellent interpersonal, verbal and written communications skills; Ability to communicate effectively and to convey instructions or information to all levels both orally and in writing.
• Ability to handle sensitive and confidential information and situations with professional judgment, discretion, and tact.
• Ability to prioritize multiple tasks in a deadline-driven environment while maintaining a high level of accuracy & professionalism.
• Bilingual in Spanish and English preferred, but not required.
• A positive attitude and an ability to maintain a cheerful disposition and a smile while working hard.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Must be able to work in a high paced and high energy environment under sometimes stressful situations
• Ability to conduct professional meetings that drive the goals and objectives of assigned events.
• Must be able to successfully traverse the various levels and areas of the Hollywood Park Campus with a strong physical condition and ability to stand, walk, climb or run for extended periods of time.
• Must be able to work extended hours including nights, weekends, on-call status, and holidays as necessary.

Salary Rate: $67,000 - $75,000

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.