Manager Ii - Milwaukee, United States - Milwaukee Public Schools

Milwaukee Public Schools

Verified Company

Milwaukee, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Manages the district help desk operations, IT Service Technicians, Warehouse technology inventory and technology training program. Ensures a satisfactory level of service to end-users. Participates in district strategic planning efforts. Supervises and evaluates staff.

$96, ,712

How To Apply:

Other Information:

Qualifications:

QUALIFICATIONS:

Bachelor's Degree in Computer Science, Computer Information Systems or the equivalent; a Master's degree is preferred
Six years of experience managing software development and help desk operations is required
Public sector or governmental Technology or Technology Support experience is desired
Equivalent combinations of education and experience may be considered.

Responsibilities:

Manages the district help desk call center. Coordinates appropriate training and resources for help desk staff and IT Service Technicians assigned to schools.
Coordinates with Logistics Supervisor to deploy inventory and properly dispose of obsolete technology.
Coordinates technology support needs for district events including regular occurring Professional Development sessions, Leadership Institutes, district hosted conferences and special events as otherwise assigned.
Actively supports the MPS Strategic Plan.
Performs other duties as assigned.

Equal Employment Opportunity:

The Milwaukee Public Schools does not discriminate in its programs, activities, facilities, employment, or educational opportunities on the basis of a person's sex, race, age, religion, national origin, ancestry, creed, pregnancy, marital or parental status, sexual orientation, or disablilty.