Vertical Delivery Leader - Connecticut, United States - Quest Global

Description

We are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 25 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day.

Quest Global brings deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.

Position Overview

Position Title : Vertical Delivery Leader - Aerospace and Defense

Reporting to : COO

Location : Connecticut, USA

Scope:

Responsible for execution strategy and success of the Vertical. This role requires a strong blend of strategic thinking, leadership, and operational/ delivery expertise to ensure exceptional service delivery to customers. The VDL partners with the Global Business Head (GBH) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.

Candidate Profile:

Demonstrated expertize in Large Project / Program management. Solid knowledge of Domain. Handling global teams in multiple Geos/ Transnational Leadership. Exposure to sales and customer relationship management at senior levels.

Inspires confidence and becomes trusted partner/advisor to key customer contacts. Working closely with Senior Sales leaders. Strong communication and people skills.

Key Responsibilities:

• Strategic Planning: Develop and execute a comprehensive delivery strategy aimed at industrializing the vertical, growing the business and aligning it with the overall organization objectives. Identify key growth opportunities and ensure that delivery plans are in line with customer expectations and market trends. Ensure every VBU is positioned with the right SDP to lead the business/ account to success. Institutionalize Vertical rhythms through and with SDPs to ensure timely response and track actions. Partner with the HDL to create a holistic delivery plan aimed at growth and capability build-up for the vertical. Lead development of vertical-specific solutions and evangelize solutions for the domain, techno-functional problem solver for the customer's hardest problems, and inspire talent to solve problems.
• Customer Relationship Management: Establish and nurture senior-level customer connects. Ensure the SDPs within the vertical build and nurture strong relationships with key customers across different VBUs, acting as a trusted advisor and understanding and catering to unique requirements. Collaborate with the GBH to ensure industrialization, customer satisfaction, retention, and expansion of services. Responsible for creating strong value proposition for customers across the value chain.
• Revenue and Growth: Collaborate closely with the GBH to identify revenue opportunities within the vertical.
• Develop strategies to capitalize on these opportunities, drive revenue growth, and achieve financial targets including Contribution margins (CM) . Provide leadership and vision to large deal (L3 & L4) campaigns. Lay out plans for solid growth and success of N40 accounts so as to create a robust pipeline of growth for the vertical.
• Service Delivery Excellence: Oversee and optimize the end-to-end delivery process, ensuring the highest level of quality, efficiency, and timeliness. Foster a culture of continuous improvement, implementing best practices, and driving operational excellence across the vertical. Strive for Cross-utilization of people within Vertical across Delivery units (VBU/ VAU/ NBD). Ensure VBU rhythms such as VBU QRM meetings are followed so as to build healthy VBUs from process and people perspective. L1 to L3+ modernization.
• Team Leadership: Inclusive transnational leader embracing teams across different countries and cultures. Lead a team of SDPs and extended enabler teams, providing guidance, mentorship, and support. Foster a collaborative and high-performance culture, promoting teamwork, accountability, and professional development within the delivery organization. Inspire teams through strategic vision and ensure tools and IP are created to industrialize delivery capability and maximize strengths.
• Contact: Work with internal leaders for alignment with business needs for vertical, Horizontal Support, Collaboration.

Skills And Qualifications:

• Domain and Company Brand Building: Strong Domain expert and Thought leader ; spokesperson for the organization and the vertical.
• Financial (Revenue/Cost aspects): Achieve planned Revenue/ HC for Vertical. Achieve planned Contribution margin $, % for Vertical.Achieve Applied Ratio. BCR Customer: Achieve CSAT of X for customer/s. STRAP Say-Do Ratio.
• Process: Pyramid Index management, Institutionalize Vertical/ VBU Rhythms Capability: Utilization/ deployment of talent, People Development (to support Business Needs). Building Next Gen leaders.
• KPI: CSAT, Revenue Growth, CM, Esat, Timely Delivery, BCR, HCLM Tracker, Action Say-Do Tracker, Talent Utilization, PI, Employee Attrition.

Education:

Bachelor's Degree – Engineering.

Master's degree/MBA – preferred

Our Culture Pillar: The way we work

We're always looking for humble geniuses from all backgrounds yearning to be part of something greater than themselves. We seek and nurture people with the potential and passion to solve the world's hardest who believe in the infinite ability of the human spirit to do the right thing and want to join a diverse team to create an ever-greater impact for good.

Our humility and hunger to execute ensure that we are a boundary-less organization, helping people to grow as professionals with empathy and integrity. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect where everyone belongs, is valued, and feels inspired to share their ideas.

Feeling safe to be our authentic selves is what we value most.

We know embracing our unique-to-us differences makes us better and that solving world's hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions of our diversity that thrive in each of us and our workplace.