Guest Service Agent - Palestine, United States - Comfort Suites Palestine

Description

Serious applicants only.

As a member of our team, you will be not only the first impression of our hotel, but the last impression as well.

You must be able to interact with new people on a daily basis, as well as operate within what, at times, can be an extremely fast-paced environment.

It is important that you can multi-task and maintain professional composure during busy times.

You will be an integral part of every contact with the guest from the first telephone call to ensuring their stay was satisfactory during their departure.

As part of this job, this individual is required to demonstrate good computer skills,

accurately handle cash and charges; and present a friendly, outgoing, energetic, professional, and guest-service-oriented demeanor.

Responsibilities include but are not limited to:

• Checks guests in/out
• Gives directions to hotel, local areas, recommends restaurants and places of interest
• Takes telephone reservations with accuracy
• Greets and welcomes guests
• Maintains an inventory of vacancies, reservations and room assignments.
• Addresses and resolves guest issues in a professional, courteous, and timely manner.
• Processes guest checkouts and handles monetary transactions.
• Maintains guests' privacy
• Maintains a high level of professional appearance and demeanor
• Can stand for long periods of time
• Provides every guest with a personal, exceptional experience
• Upholds hotel policies and procedures
• Has the ability to multitask
• Performs other duties as required this could include tasks such as preparing, maintaining, and taking down breakfast, folding and putting away guest room linens, light cleaning of lobby area, and removal of trash from common areas

Previous hotel experience is not necessary, we only ask that you possess the motivation and ability to deliver "above and beyond" service to our guests.

If you believe you can meet and exceed these expectations, we would love to hear from you


Job Type:
Part-time


Pay:
$ $12.00 per hour


Schedule:

• 8 hour shift

Work setting:

• Inperson

Experience:

• Customer service: 3 years (required)

Work Location:
In person