Sales Coordinator - Dubuque, IA
1 day ago
Job description
**Q CASINO + RESORT
Sales Coordinator
BASIC FUNCTION**
The Sales Coordinator will support the sales team by assisting in the planning, coordination, and execution of events and bookings at Q Casino + Resort. This role involves managing client communication, ensuring timely follow-ups, preparing sales materials, maintaining accurate records, and providing excellent customer service to ensure smooth and successful operations of sales-related activities.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Director of Hospitality Sales
Specific Duties And Responsibilities
Sales & Event Coordination
- Assist the sales team in managing leads, proposals, and contracts.
- Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
- Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.
Client Communication & Service
- Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
- Gather required client information, confirm event details, and respond promptly to client inquiries.
- Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.
Systems, Reporting, & Internal Coordination
- Maintain accurate client, contract, and event records in the Caterease system.
- Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
- Track and report basic sales activity, bookings, and revenue information.
Sales Initiatives & Professional Responsibilities
- Support trade shows, networking events, and other sales initiatives.
- Participate in internal sales and revenue meetings as requested.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Perform other related duties as assigned.
Education, Training, And Experience
- Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
- 1-3 years of experience in sales coordination, event planning, hospitality, or a related field preferred.
- Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
- Experience with event management or sales systems such as Caterease preferred; training will be provided.
STANDARDS OF PERFORMANCE
- Demonstrates strong customer service and professionalism in all client and internal interactions.
- Maintains accuracy and attention to detail in sales materials, contracts, and systems.
- Effectively manages multiple priorities and deadlines in a fast-paced environment.
- Communicates clearly and follows through on commitments.
- Works collaboratively with internal teams to support successful event execution.
- Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.
Mental And Physical Requirements
- Ability to remain seated and work at a computer for extended periods.
- Ability to move throughout the property and event spaces as needed.
- Ability to lift and carry up to 20 pounds.
- Ability to maintain focus and manage multiple tasks and priorities.
- Ability to communicate effectively with clients and team members.
WORKING ENVIRONMENT AND CONDITIONS
- General office environment with occasional visits to event spaces.
- May involve exposure to smoke or loud environments during event setup or execution.
- Occasional travel may be required for business-related purposes.
EQUIPMENT AND TOOLS
- General office equipment including but not limited to:
- Computer
- Printer
- Telephone
- Copier.
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