- Handle and resolve customer requests and complaints.
- Analyze customer data to improve customer experience.
- Evaluate and improve processes and other communication infrastructure.
- Mediate between our users and our product teams.
- Minimize customer churn.
- Assist in business growth and profitability by maximizing value.
- Passion for service
- Empathetic
- Knowledge of customer success processes
- 1-2 years Customer Service experience in a digital consumer industry for a global brand
- Excellent English-language communication skills, both written and oral, including the ability to adjust tone and approach depending on audience
- Proven track record of successful customer interaction
- Demonstrate leadership qualities
- Detailed oriented, highly organized and able to multi-task and keep track of many moving parts
- Proven ability to thrive in a fast-paced environment and demonstrate the ability to complete tasks within tight deadlines
- Effective troubleshooting skills necessary across a broad portfolio of products
- Self-driven and proactive nature
- Infectious curiosity - always looking for opportunities to learn new things
- High computer literacy and ability to learn new software
- Experience in documentation
- Ability to advocate for customers, to address customer needs in a timely manner
- Work hand in hand with customers to resolve problems using various tools and troubleshooting steps
- Identify feedback trends that provide actionable insights
- Candidates must pass a writing test
- Experience in Salesforce, Jira, Office is preferred
- Ability to read JavaScript and work with APIs is a plus
-
Warehouse Associate
1 week ago
Galls LLC Tate, United StatesJob Summary · WAREHOUSE ASSOCIATE – PART TIME · Galls is looking for a Warehouse Associate – Part Time (Atlanta, GA) Monday – Friday Day Shift · Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and ...
-
Software Engineer
1 week ago
Fullsteam Operations LLC Tate, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · ACGI Software, part of the Fullsteam organization, a leader in enterprise level association and credentialing software, is ...
-
Sr Cost Estimator Associate
3 days ago
Quantech Services Tate, United StatesJob Title · Sr Cost Estimator Associate · Functional Title · Sr. Cost Estimator Associate/Schedule Associate · Location · GA US (Primary) · Education · Bachelor's Level Degree · Job Type · Full-time · Job Description · Cost Analysis/Estimating · JOB DESCRIPTION * · C ...
-
Estimator (Nationwide)
1 week ago
Batchelor & Kimball Tate, United StatesHeadquartered in Conyers, Georgia, Batchelor & Kimball (B&K) takes pride in partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including teaming with se ...
-
enVista Tate, United StatesJob Description: · Metrex Research, LLC (Metrex) works to provide value-added infection prevention products and services in global healthcare environments, with a mission to create a world without preventable healthcare-associated infections. Metrex offers a complete line of qua ...
-
Sales Executive Merchant Regional
1 hour ago
FIS Tate, United StatesJob Description · Note: A successful candidate will reside in the Atlanta, GA Area. · Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the wo ...
-
Senior Electrical Engineer
1 week ago
Toyo Tires Tate, United StatesRoll with the Best; join Toyo's Team · Toyo Tires is a leading international tire manufacturing company with over 75 years of experience, global sales, and distribution footprint in more than 100 countries and regions. We pride ourselves in innovation, quality, performance, and ...
-
Apprentice Line Worker
6 days ago
City of Albany, GA Tate, United StatesSalary : $42,194.88 Annually · Location : Georgia 31701, GA · Job Type: Full-Time · Job Number: · Department: Utility Operations · Division: Light Operations Maintenance · Opening Date: 02/22/2024 · The Position · The purpose of this classification is to operate light equi ...
-
Senior Solution Consultant
1 day ago
Workday Tate, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
-
Connections Academy Tate, United StatesSchool Summary · Georgia Connections Academy is a tuition-free, full-time virtual school for students in grades 6 through 12 throughout Georgia. The school is authorized by the Georgia Charter Schools Commission and governed by an independent Board of Directors, with a mission t ...
-
Business Support Analyst 2
1 week ago
Georgia Department of Human Services Tate, United StatesSalary: $43, $56,868.62 Annually · Location : Consideration given to place of residence, GA · Job Type: Full Time · Job Number: · Division/Office: DFCS - Division of Family and Child Services · Opening Date: 06/07/2024 · Closing Date: 6/15/2024 11:59 PM Eastern · Max Numbe ...
-
Utility Person
1 week ago
Martin Marietta Ball Ground, United StatesDescription · A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Baham ...
-
Dozer/Loader Operator
1 week ago
Martin Marietta Ball Ground, United StatesDescription · A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Baham ...
-
Client Support Specialist
3 weeks ago
Southland Service Group, Inc. Jasper, United StatesJob Description · Job DescriptionSalary: $17.00/hr. · Organizational stability, healthy revenues and consistent growth may be on your criteria list for evaluating companies where you would like to work. You will find all are true here at Southland · SOUTHLAND SERVICE GROUP, INC ...
-
Sr. Clinical Engineering Site Manager
3 weeks ago
TriMedx Tate, United StatesIf you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. · Everyone is focused on serving the customer and we do that by coll ...
-
Medical Technologist Roles in Georgia
3 weeks ago
Staff Icons Tate, United StatesPosition Locations : Duluth, G · Lawrenceville, G - relocation is offered · Cumming, G - / / Relocation is offered · Canton, G - Relocation is offered · tlanta, G - / / relocation is offered · Duluth, GA · Lead Medical Technologist Mon-Fri 2:00PM-10:30PM · REQUIRED ...
-
MLKSRCRC VISTA Outreach
1 week ago
AmeriCorps Tate, United StatesMLKSRCRC VISTA Outreach & Marketing Associate · The Martin Luther King Sr. Community Resources Collaborative ('the Collaborative'), a vision of the Ebenezer Baptist Church Board of Trustees, helps struggling families in our metro-Atlanta community to build better lives by provid ...
-
CT Technologist
1 week ago
PSG Global Solutions Careers Tate, United StatesApply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a CT Technologist - Permanent, working in Healthcare Systems and Services industry in Georgia, United States. · Job Summary · This rol ...
-
Temporary Sales Associate COMMERCE, GA
3 weeks ago
Tapestry Tate, United StatesThe Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...
-
Principal Windows Systems Engineer
3 weeks ago
Fast Switch Tate, United States22nd February, 2024 · Principal Windows Systems Engineer #985049Job Description:We are seeking an experienced Principal Windows Systems Engineer to join our IT infrastructure organization.The Principal Windows Systems Engineer will be a hands-on technical leader in the Windows s ...
Customer Success Associate - Tate, United States - Computer Task Group
Description
CTG is seeking to fill a Customer Success Associate opening for our client in Georgia.
Location: Remote
Duration: 12 months
Overview:
Do you thrive in the intersection of technology and human relationships? Are you passionate about solving problems on a global scale? Does the thought of working for a brand that is a staple in the daily lives of more than 300 million people worldwide excite you? We are looking for a Customer Success Associate to join our talented team of people who are passionate about the weather AND people. If this sounds like you, read on
As an Ambassador of our Brand, we are looking for a technically savvy customer success associate who possesses a strong drive for results. Duties for the customer success associate will include a broad range of tasks such as effectively troubleshooting customer issues and serve as a customer advocate to assist in problem resolution. You should also be able to provide insights on trends and issues, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Associate should engage with customers, maximize value, and assist in creating positive growth of our customer base.
Duties:
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link providedFor additional information, please contact Tana Stilloe at or . Kindly forward this to any other interested parties. Thank you
The expected base salary for this position ranges from $25.00/hr to $30.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
