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    Front Desk Concierge - Baltimore, United States - Method Products

    Method Products
    Method Products Baltimore, United States

    3 weeks ago

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    Description

    ROOST Baltimore is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guests stays.

    Responsibilities

    • Daily operational tasks for the open and close of business day.
    • Monitoring tasks associated with arrivals, departures and weekly's stays.
    • Working closely with housekeeping to ensure quality control and ROOST standards are met.
    • Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
    • Assisting in monitoring A/R Aging and general billing duties.
    • Make first contact and monitor guest complaints.
    • First point of contact for front desk agents.
    • Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
    • Help innovate, streamline and implement current and future SOP's.
    • Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)
    Benefits:
    • Full Comprehensive affordable benefits including Health, Vision, Dental, Life and much more
    • 401 (K) Retirement Savings
    • Paid Vacation, Holiday, Personal, and Sick days
    Requirements:
    • Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
    • Must be computer savvy and be a quick learner.
    • Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
    • Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
    • Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
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