General Manager - Los Angeles, United States - Chick-fil-A

Chick-fil-A

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The General Manager is responsible for implementing the business framework.

A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart.

They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.
They provide leadership direction and ensure smooth operation and financial return for their location.

Our Benefits Include:

A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning firsthand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Employer sponsored Medical insurance
Dental and Vision insurance options
Life insurance
Employee Assistance Program (EAP)
Scholarship opportunities
Free college (online) through Point University
Competitive pay
Meal credit

COMPETENCIES

Commitment to: The Winning Hearts Strategy, planning, accountability, written goalsetting, elevating talent, curiosity, and personal growth
High integrity
Results oriented
Servant leader
Perpetuates, builds, protects, and sustains great culture
Ability to overcome adversity
Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)

RESPONSIBILITIES
Leadership

Rally team around business framework
Communicate with the Operator
Plan and lead meetings and coachings
Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
Lead and oversee the coordination of all aspects of restaurant operations
Ensure that the restaurant complies with all local, state, and federal regulations
Be "ridiculously in charge" of the restaurant
Be a Chief Reminding Officer

Talent

Build leadership bench
Coach and develop Managers and Assistant General Managers
Complete weekly leadership schedule

Customer Experience

Analyze monthly and quarterly Customer Experience Monitor reports
Create memorable dining experiences by exceeding guest expectations
Ensure the restaurant is a clean and safe environment
Trust but verify Managers and AGMs are completing all systems and checklists provided to them

Sales & Brand Growth

Approve monthly plans for sales and marketing initiatives
Optimize all sales channels
Execute monthly community outreach
Implement ChickfilA Inc.'s seasonal marketing plans

Financial Stewardship

Work alongside Human Resources to protect the business from any and all legal claims to our organization
Investigate and prevent false alarm bills, as well as handle security issues with swift response
Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
Manage the budgeting, forecasting, and financial analyses of the restaurant by
Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processes
Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
Evaluate Labor Cost performance regularly, which includes
Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each daypart daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive "out of operations hours"
Ensure restaurant Facilities and Equipment Maintenance Program is being followed
Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
Review P&L and use drill down reports to make adjustments before P&L is finalized for the month

REQUIREMENTS

Dependable and motivated with a strong work ethic
Solid track record of success in previous roles including demonstrated career growth
Discretion and confidentiality, nondisclosure agreement required
Bachelor's Degree preferred
QSR experience preferred
4+ Years of leadership experience required
Valid CA Driver's License with a good driving record
Fluent in English required
Fluent in Spanish preferred
Nondisclosure agreement required

AVAILABILITY/HOUR ALLOCATION