Server-seasonal - Larchmont, United States - Larchmont Yacht Club

Larchmont Yacht Club

Verified Company

Larchmont, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description:

Job Summary Overview

Responsible for always providing prompt and friendly food and beverage service to our members and their guests by following the standards set by the Food & Beverage managers.

This role will set the stage for a guest's experience and will be responsible for the guest's experience. This individual will be all-knowing with regard to our menu, beverage, and wine offerings. The server will be energetic, enthusiastic, highly motivated, and passionate about hospitality, food and beverage.

Job Knowledge, Core Competencies and Expectations

Ability to read, speak and interpret documents in clear English.
Ability to think quickly on their feet and multitask with ease.
Ability to time the service of each course.
Greet and acknowledge members and guests.
Learns members' names and their special preferences.
Knowledgeable about the menu, buffet and wine list.
Knowledge of wines and spirits.
Prior experience working in a fine dining restaurant or club preferred.

Job Summary:
(Essential Functions)

Provide food and beverage service to club members and guests.

Essential Duties & Responsibilities

Job Tasks/Duties:

Advises supervisor of any complaints as soon as they occur.
Able to answer any questions regarding menu and assist with menu selections.
Adhere to all safety rules and guidelines.
All servers must have proper tools for service

This includes:
waiter pad, pen, crumber, and wine key.

All servers must maintain a professional appearance at all times.

This includes all of the following:
Neatly groomed hair, nails, facial hair, not wearing overpowering perfume/cologne and always in a clean stain free uniform. Refer to the Uniform SOP or see a Manager if you have any questions

Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
Attends premeal meetings as requested by the Food & Beverage Director, Food & Beverage Manager, or Banquet Captain.
Check with guests to ensure satisfaction with each food course and beverages; replenishes water and butter as necessary.
Clears, cleans and resets tables that have been vacated.
Places orders with kitchen; communicate with the kitchen regarding any menu questions, allergies, dietary needs, and special requests along with the length of wait and product availability.
Complete specific preservice duties, side work and station maintenance, and applicable closing duties.
Completes all opening, mid, and closing procedures; completes daily checklist and side work assignments.
Comply with all LYC policies as outlined in the Employee Handbook and always maintain a professional demeanor while representing The Club.
Comprehensive beverage, cocktail knowledge and wine; knowledge of grape varietals, styles of wine, and uses knowledge to sell items and make educated suggestions to our guests regarding wine and beer pairings.
Consistently follows local and state laws and the club's policies and procedures for the service of alcoholic beverages to members and guests.
Create an experience in such a way that guests feel compelled to return to the restaurant.
Distributes food and wine menus; answers questions.
Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
Ensure that the correct account numbers and names are given for billing.
Ensure you are a working part of achieving a 5.0 in member satisfaction.
Handles any complaints with genuine concern and elevates to manager when necessary.
Keeps dining room and bus station areas clean.
Maintain a gracious, pleasant, and friendly attitude, while contributing to a teamworkbased work environment.
Makes sure that children are in the appropriate type of seat and are safe and secure.
Presents dessert menus, suggests and serves dessert, coffee and afterdinner drinks.
Presents the bill to confirm accuracy of items billed and member numbers for billing.
Provide each member and guest with a friendly welcome and a farewell to ensure a positive and memorable visit.
Provide information to management to update guest profiles in reservation system.
Provides immediate attention to all members and guests upon seating.
Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
Responsible for guiding the guest through the Yacht Club dining experience while contributing to the overall success of the team and operations.
Serves meals; places dishes by courses in front of each person.
Sets up side station and performs assigned side (prep) work.
Work with sense of urgency to properly manage time and resources to balance the guest experience and the needs of the club.