Cage Supervisor FT - Friant, United States - Table Mountain Casino Resort

Description

• Uphold and enforce Casino guest-service standards. Handles guest complaints and issues promptly and professionally.
• Uphold and enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Uphold and enforce the safeguarding of confidential information and Cage assets. Monitor and control items received and released, as well as individual access, in and out of the Cage.
• Verify various Cage transactions, activities and processes for accuracy and proper execution and reporting.
• Service and maintain functionality of Cage equipment including ATMs and kiosks, and immediately report when repair work is needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues in order to ensure a productive, professional, positive and fair working environment.
• Keep Shift Manager abreast of situations that may require disciplinary action and help provide overall performance feedback.
• Ensure timely pass-down of current and pertinent information to Cashiers.
• Develop and maintain good rapport and communication with other departmental Supervisors and Managers in order to affect positive results. Manage strong, professional, rapport and relationships with guests.
• Perform other duties as assigned.

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management. Associate's degree is preferred.
• 
  One (1) year of Cash Handling and Management experience required. Banking or Title 31 experience strongly preferred.
• One (1) year of Cage Cashier experience is required. Previous Main Bank Cashier/Vault Teller experience preferred.
• Excellent interpersonal communication, guest service, attention-to-detail and problem-solving skills.