Business Process Manager I - Wilmington, United States - TD Bank
Description
Work Location:
Remote Wilmington (DE) No City Tax
Hours:
40
Pay Details:
$68,640 - $112,320 USD
Line of Business:
Enterprise Enabling Functions
TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships.
Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
Monday - Friday, Standard Business HoursDepth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
- Leads a team of professionals and may be accountable for leading projects within a business area
- Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
- Responsible for 25 processes of medium complexity
- Understands and contributes to the achievement of business strategy, goals and objectives
- Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
- Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
- Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
- Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets predetermined timelines
- Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
- Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
- Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
- Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
- Participates as a member of the team in executing assigned deliverables within specified parameters
- Keeps business leaders and other team members informed and uptodate about the status/progress of projects, and all relevant or useful information related to daytoday activities Supports the project team and the business by continuously developing knowledge in own area
Education & Experience:
- Bachelors degree
- 5+ years bank operations experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
- Expert level requiring advanced business knowledge
- Ability to consult on the largest and most complex projects
- Skilled in research, analysis, problem solving, metrics and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Demonstrated leadership skills
Preferred Qualifications:
- Operational Project Management and/or Business Analyst experience is a plus
- Ability to prioritize and manage multiple projects of medium to low complexity from inception through resolution
- Process improvement, Risk Management, and Compliance experience highly preferred Ability to effectively communicate, coordinate, and collaborate across lines of business and project partners
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
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Domestic Travel:Occasional
-
International Travel:Never
-
Performing sedentary work: Continuous
-
Performing multiple tasks:Continuous
-
Operating standard office equipment:Continuous
-
Responding quickly to sounds:Occasional
-
Sitting:Continuous
-
Standing:Occasional
-
Walking:Occasional
-
Moving safely in confined spaces:Occasional
-
Lifting/Carrying (under 25 lbs.):Occasional
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Lifting/Carrying (over 25 lbs.):Never
-
Squatting:Occasional
-
Bending:Occasional
-
Kneeling:Never
-
Crawling:Never
-
Climbing:Never
-
Reaching overhead:Never
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Reaching forward:Occasional
-
Pushing:Never
- **P
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