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    Sr. Billing Specialist - Hartford, United States - The Hartford

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    Description
    Sr Billing Specialist - OB09PN


    We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

    Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.


    As a member of the Collection team, you will be responsible to maximize payments on unpaid Premium balances for Commercial and Personal Lines Insurance.

    The Sr. Billing Specialist interacts directly with our internal and external customers.

    On a typical day, in addition to making outbound calls, a Sr.

    Billing Specialist services incoming calls, reviews and responds to incoming emails, manages workload assignments, and collaborates with our internal Premium Audit, Agents and Brokers, Underwriting and Service Operations departments to resolve premium disputes.


    Start Date:
    May 13, 2024



    Training:

    Mandatory attendance

    Up to 5 weeks of training based on proficiency

    Hours: 9:30 a.m. -6:00 p.m. Eastern Time Zone

    Monday - Friday

    Post

    Training:

    Hours: 9:30 a.m. -6:00 p.m. Eastern Time Zone

    Monday - Friday


    Responsibilities:

    • Manage multiple delinquent accounts for debt collection efforts.
    • Analyzes accounts to determine risk on unpaid account balances.
    • Contact customers with overdue accounts and attempt to either collect in
    full or negotiate a payment plan.


    • Leverages internet searches or other tools to attempt to locate customers
    who have moved or changed phones numbers.


    • Resolves customer discrepancies and complaints concerning billing
    • Determines the cost benefit of pursuing 3rd party collection efforts.
    • Provides a frictionless customer experience

    Qualifications:

    • Prior collections experience a plus
    • Effective verbal and written communication skills
    • Has a high attention to detail
    • Active listening skills
    • Displays empathy and business etiquette at all times
    • Strong influencing ability that aids in the recovery and resolution of unpaid
    premiums.


    • Inspires confidence with product knowledge
    • Ability to use strategic thinking to negotiate payments and increase our
    collection rates, avoiding a negative impact to potential bad debt.


    • Possesses strong ability to identify process opportunities
    • Flexibility and adaptability to succeed in a fast-paced environment.

    Benefits:
    Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE
    25 days paid time off in your first full year
    Tuition reimbursement
    Paid volunteer opportunities
    Employee recognition
    Wellness program
    And more


    Additional Information:


    For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required.

    To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.


    This position will have a Remote work arrangement, with the expectations of coming into an office as business needs arise.

    Compensation

    The listed annualized base pay range is primarily based on analysis of similar positions in the external market.

    Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

    The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

    The annualized base pay range for this role is:

    $58,320 - $87,480

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

    About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
    #J-18808-Ljbffr


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