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    Site Manager - Boston, United States - Epiq

    Epiq
    Epiq Boston, United States

    6 days ago

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    Description

    The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.

    Essential Job Responsibilities

    • Serves as the principal liaison between EPIQ, the client's administration and the site employees
    • Provides excellent client white glove customer service to all end-users at the site
    • Provides onsite leadership with the Epiq team, and encourages staff development in their careers
    • Continuously looks for opportunities to increase the efficiency of our on-site operations
    • Seeks opportunities to increase our capabilities and makes recommendations to the key contact
    • Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
    • Recruits and interviews potential EPIQ candidates for available positions at the site
    • Hires, trains, manages, and evaluates all personnel assigned to the site
    • Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
    • Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
    • Displays high ethical standard, integrity, work ethic, and loyalty.
    • Use critical thinking practices
    • "Hands-on" manager: must master and train all staff for 100% cross utilization.
    • Must be available for occasional, yet preplanned, overtime coverage based on client needs.

    Qualifications & Requirements

    • High School Diploma or equivalent; Associate Degree preferred
    • Previous management experience in a client service oriented field, preferably mail/copy/production
    • Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
    • Strong initiative required; ability to work independently with minimal direct supervision
    • Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
    • Ability to walk, bend, kneel, stand or sit for an extended period of time
    • Either 8:00am-5:00pm or 8:30am-5:30pm. Our standard operating hours are from 8:00am-6:00pm so the Site Manager but must be flexible enough to arrive/depart earlier or later based on client needs.
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