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Events Coordinator
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Marketing Service Assistant
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Assistant Project Manager
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Project Manager
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Customer Service Agent
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Customer Success Manager - Mishawaka, United States - Money Fit by DRS
Description
Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions.
Founded out of MIT in 2005, Smart Sense is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions.
We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.
PositionThe
Customer Success Manager
will act as the primary post-sale point of contact for our customers.
Utilizing in-depth knowledge of client industry and/or business processes, deep knowledge of the SmartSense platform and technical expertise to drive and increase adoption and utilization of the SmartSense products.
The ideal candidate will be a strong communicator, possess excellent organizational skills, be passionate, innovative, and responsive, partnering with the customers to drive win/win success for the customer and Digi SmartSense.
Job Location:
Remote, or Hybrid near Boston or Mishawaka, IN
Travel Requirements:
Up to 25% travel
What We Offer
Our team is motivated to improve the world by providing real-time information that ensures medication and food safety. Help refine vision and strategy of the products.
Collaborate with cross-functional teams, and act as the voice of the customer and partner together through the entire customer journey.
What You Will DoManage companies most strategic customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy
Demonstrates product features beyond central functionality to help the customer achieve specific business results, aligned with desired goals.
Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs
Instrumental part of the team driving best practices, new customer use cases
Mentor and coach new team members on best practices, new use cases, industry trends.
Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives.
Analyze and resolve product adoption issues, escalate customer concerns and product needs appropriately
Facilitate customer cadence calls, onsite and/or web trainings
Drive quarterly steering committee agenda's, partnering with sales, Executive Management and other resources to drive continued ROI
Who You Are and What You Bring
Key Skills and Competencies:
Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organization and communication, build strong internal and external relationships, strong mentor, and leadership qualities.
5 plus years' experience in customer success, account management and/or management of key business accounts.Healthcare or food safety industry experience
Ability to speak at the Director and C-level.
Bachelor's degree
Desired But Not Required
Master's Degree
Saas experience
Smart Sense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
At Digi, we embrace diversity and inclusion among our teammates.It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
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