Customer Service Representative - Lincoln, United States - searlarch

searlarch Lincoln, United States

1 day ago

Description

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

Update and maintain customer information in the database.
Provide customers with all the information that they require.
Keep track of customer accounts by recording their account information and the issues they have reported.
Handle customer complaints actively and ensure its resolution on time.
Take orders and calculate the charges by processing customers' information.
Resolve customer complaints on time and ensure the quality of services is maintained.
Handle change in policies of the company and explain them to the customer.
Generate sales leads for our clients.
Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

Knowledge of social media will be an added benefit.
Ability to provide results under pressure.
Excellent communication and interpersonal skills.
Good problem-solving skills.

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