Jobs
>
Baltimore

    Virtual Field Operations Manager - Baltimore, United States - Lutheran Immigration and Refugee Service

    Lutheran Immigration and Refugee Service
    Lutheran Immigration and Refugee Service Baltimore, United States

    1 week ago

    Default job background
    Description
    If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you


    In April 2024, Global Refuge, in partnership with the Department of State's Bureau for Populations, Refugees, and Migration, will launch a new virtual case management program, the Virtual Reception & Placement (VR&P) program.

    This program will provide case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.


    Reporting to the Associate Director for Field Operations, the Virtual Field Operations Manager provides direct leadership and oversight of the Global Refuge regional virtual operation.

    Core responsibilities include leadership of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and building and fostering relationships with the applicable community and service providers.

    The Virtual Field Operations Manager oversees Field Regional Supervisors who, in turn, manage teams of Virtual Case Managers.


    Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream.

    Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in


    The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children.

    To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

    Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

    medical, dental, and vision available on the first day of employment,

    professional development, tuition reimbursement,

    generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,

    12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,

    company 403(b) contribution of 3%, an additional 7% match which vests immediately,

    Family Building benefits for reproductive procedures, adoption/foster care assistance, and

    an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment


    At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge.

    Please join us as we make a difference in the lives of newcomers.


    DUTIES


    Lead the development of the VR&P regional program strategy and expansion of available referral services and evaluate and adjust program design to ensure desired outcomes.

    Oversee the operation of the regional VR&P program for refugee individuals and families, monitoring to ensure compliance.

    Support and oversee the recruitment, hiring, and training of team members and ensure they are properly supervised.

    Monitor and adjust program budget in collaboration with finance staff the Associate Director, and the Director of Programs.

    Provide oversight and support of regional operation programming.


    Complete regular reports for the funder and provide proper oversight of spending and financials in collaboration with the Associate Director and Director of Programs.

    Work with the Development and Outreach teams to create and execute fundraising strategy and community engagement to support VR&P.

    Foster relationships with local government, donors, media, and community partners.

    Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local communities.


    Maintain open and ongoing communication with headquarters senior management and teams for programs, development, communications, finance, human resources, and information technology.

    Perform other duties as required.


    QUALIFICATIONS


    Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.


    Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.

    Experience working with refugees and immigrants, and knowledge of U.S. refugee and asylum law are strongly preferred.

    Experience managing city, state, and federal grants.

    Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.


    Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.

    Solid experience with budget management and oversight of financial processes.


    Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.

    International work or study experience and second language abilities are a plus.

    Ability to work under pressure and respond effectively in crisis management.

    Exceptional time management, attention to detail, ability to multi-task and meet deadlines.

    Strong decision-making skills and capacity to delegate decision-making to team members.

    Proficient in the use of Microsoft Office Suite, financial systems, and database programs.

    Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.

    Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.


    Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

    We participate in E-Verify.

    We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.

    Global Refuge has been welcoming newcomers since 1939. Learn more at

    #J-18808-Ljbffr
  • Amazon Services LLC

    Operations Manager

    3 weeks ago

    Amazon Services LLC Baltimore, United States

    3+ years of employee and performance management experience · - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · Our WW Operations network delivers million ...

  • Catholic Charities of Baltimore

    Operations Manager

    2 weeks ago

    Catholic Charities of Baltimore Baltimore, United States

    Operations Manager · Catholic Charities of Baltimore is currently seeking an **Operations Manager** for Our Daily Bread Employment Center (ODBEC) program. Directs and manages the day to day operations of the Agency Facility which provides comprehensive services to the community. ...

  • Ehrlich

    Operations Manager

    1 week ago

    Ehrlich Baltimore, United States

    **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period** · - For more information about our benefits, see below_ · We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We ...

  • Hard Rock Cafe

    Manager - Operations

    1 week ago

    Hard Rock Cafe Baltimore, United States

    Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital i ...

  • Faculty Physicians Inc.

    Payer Operations Manager- Practice Operations

    2 weeks ago

    Faculty Physicians Inc. Baltimore, United States

    The Payer Operations Manager (POM) will report to the Director of Payer Contracting and Value Based Programs (DPCVBP). This position in collaboration with practice leadership is responsible for tracking and management of provider registration, attestation and Meaningful Use payme ...

  • Painters Supply & Equipment Co

    Region Operation Manager

    3 weeks ago

    Painters Supply & Equipment Co Baltimore, United States

    : · The Region Operation Manager is responsible for making sure each store in the region runs smoothly, cleanly and in compliance with company standards. The Region Operations Manager accomplishes this by implementing best operational practices by utilizing SOP's across the regio ...

  • US National Institutes of Health

    Clinical Operations Manager

    3 weeks ago

    US National Institutes of Health Baltimore, United States

    **Duties**: · - Develop and implement infrastructure for supporting Intramural clinical research initiatives. · - Manage or coordinate multiple initiatives pertaining to the development and execution of clinical research within the clinical program. · - Perform oversight/manageme ...

  • Mercy Medical Center

    Clinical Operations Manager

    1 week ago

    Mercy Medical Center Baltimore, United States

    Overview: · Qualifications: · **Education and Work Experience**: · - Must possess a high school diploma or GED. · - Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field · - 5 years of progressively increasing management exp ...

  • DHL

    Operations Manager Ii

    5 days ago

    DHL Jonestown, United States

    **Operations Manager II** · Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our cus ...

  • Northrop Grumman

    Operations Project Manager 3

    2 weeks ago

    Northrop Grumman Baltimore, United States

    **Requisition ID: R **: · - ** Category**: Program Management · - **Location**: Baltimore, Maryland, United States of America · - **Clearance Type**: Secret · - **Telecommute**: No · - Teleworking not available for this position · - **Shift**: 1st Shift (United States of America) ...

  • Northrop Grumman

    Operations Project Manager 3

    2 weeks ago

    Northrop Grumman Baltimore, United States

    **Requisition ID**:R **: · - ** Category**: Program Management · - ** Location**: Baltimore, Maryland, United States of America · - ** Clearance Type**: Secret · - ** Telecommute**: No · - Teleworking not available for this position · - ** Shift**: 1st Shift (United States of Ame ...

  • Allied Universal®

    Security Operations Account Manager

    1 week ago

    Allied Universal® Baltimore, United States

    Security Operations Account Manager · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a ...

  • City of Baltimore, MD

    Chief of Police Accountability, Operations Manager

    2 weeks ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 04/17/2024 · CLOSING DATE: 06/17/2024 AT 12:00 MIDNIGHT · SALARY: $96, $158,483.00 Annually · CLASS DESCRIPTION · The Office of Equity and Civil Rights is a city agency devoted to advancing equity and upholding the federal and ...

  • University of Maryland Medical System

    Business Operations Manager

    2 days ago

    University of Maryland Medical System Towson, United States

    **Company Description** · The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, card ...

  • Johns Hopkins Health System

    Director of Revenue Cycle Management Site Operations

    3 weeks ago

    Johns Hopkins Health System Baltimore, United States

    **Job Summary** · The Director of Revenue Cycle Site Operations is an accomplished revenue cycle expert, who will undertake a key leadership role supporting all front-end and back-office revenue cycle processes which enable JHHS to achieve its overall strategic and financial goal ...

  • Kaiser Permanente

    Manager, Health Plan Clinic Operations I

    3 weeks ago

    Kaiser Permanente Baltimore, United States

    **Job Summary**: · To serve as the on-site leadership for the ambulatory operations. Coordinates the daily delivery of quality patient care in the integrated Care Delivery system, and delivers the optimal member experience. Executes on the service delivery model in partnership wi ...

  • Maryland Department of Transportation

    Operations Control Center Pm Manager

    3 days ago

    Maryland Department of Transportation Baltimore, United States

    **Maryland Transit Administration** · Operations Control Center PM Manager (Administrator IV-2589) · - Office of Operations Control Center · - Executive Service · - "Open Until Filled" · *This position serves at the pleasure of the appointing authority* · - **Bilingual applicants ...

  • Northrop Grumman

    Space Operations Program Manager 3

    2 days ago

    Northrop Grumman Baltimore, United States

    **Requisition ID**:R **: · - ** Category**: Engineering · - ** Location**: Baltimore, Maryland, United States of America · - ** Clearance Type**: SCI · - ** Telecommute**: No · - Teleworking not available for this position · - ** Shift**: 1st Shift (United States of America) · - ...

  • Marriott International, Inc

    Assistant Food and Beverage Operations Manager

    1 day ago

    Marriott International, Inc Baltimore, United States

    **Job Number** · **Job Category** Food and Beverage & Culinary · **Location** Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management ...

  • Quarry Connections

    Operations Manager

    5 days ago

    Quarry Connections Elkridge, United States

    Join the Quarry Connections team and make an impact. Quarry Connections is a dynamic and growing natural stone distributor serving the masonry, landscape, design and build communities with exceptional products and committed customer service. · We are looking for a professional Op ...