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Waxahachie

    Automotive Master Certified Technician - Waxahachie, United States - Christian Brothers Automotive

    Christian Brothers Automotive
    Christian Brothers Automotive Waxahachie, United States

    Found in: Lensa US P 2 C2 - 6 days ago

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    Description
    Job Description


    Job Title:
    Automotive Master Certified Technician


    Location:
    1300 W. Hwy 287 Bypass Waxahachie, TX 75165


    Job Overview:
    The Master Certified Tech/ Lead Technician is responsible for maintaining workflow and work distribution among technicians.

    This role works closely with the Service Manager to oversee the quality of work on customer vehicles and shop efficiency.

    We are looking for technicians/mechanics who are energetic, upbeat and have a positive attitude.

    The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what's right for our customers.


    Responsibilities include, but are not limited to:
    Work with theservice department to distribute work to technicians

    Manage and oversee individual technician workloads and overall workflow in the service area

    Oversee technician team progress through internal training requirements and coach technicians to prepare forcertifications

    Train and mentor new technicians

    Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)

    Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance

    Manage technician team-building opportunities

    Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively

    Manage and maintain shop supplies and equipment

    Monitor bulk fluid levels

    Monitor shop efficiency through technician hours reports and ticket audit process

    Manage scan tool subscriptions

    Distribute shop housekeeping tasks among all technicians bypromotingour high standards of safety, cleanliness, and organization

    Manage and oversee technician work schedule

    Enforce safety regulations and protocols

    Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary

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