Receptionist/case Aide - Newburgh, United States - Catholic Charities of Orange, Sullivan, and Ulster

Description

Catholic Charities of Orange, Sullivan, and Ulster Counties is one of the largest providers of Chemical Dependency Services If you have previous experience in the human services field and would like to grow in your career with an agency with a strong vision and mission of helping others, then this is the agency for you


We are currently looking for a full time Receptionist/Case Aide in our Orange County Case Management department.

Summary:

The Receptionist/Case Aide provides a welcome environment to the Housing Resource Center (HRC), assesses immediate needs of consumers, arranges children's area when needed, assists consumers with completing registration forms, schedules follow up appointments, assists with information and Referral Services, provides clerical support to DSS Staff and CCOSU - HRC Staff, provides emergency food to consumers as well as hygiene and clothing items.

This position also interacts with hotel/motels for DSS hotel/motel authorizations.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers the telephone, handles routine inquiries and directs call to appropriate staff.
• Provides Translation Services to consumers with DSS examiners and HRC-CCOSU staff.
• Assist Spanish speaking consumers with completion of documents.
• Interacts with hotels and motels and assists with DSS hotel/motel reauthorizations for HRC consumers.
• Develops and maintains good communication with other programs, departments, and outside agencies to facilitate inter-agency referrals.
• Maintains Homeless Database and other data entry duties as assigned.
• Maintains current and accurate documentation of services provided to consumers; provides consumers with a basic overview of Housing Resource Center.
• Manages Orange County bus/van transportation between HRC and local area hotels and motels.
• Provides and tracks Information and Referral Sources of local providers e.g. food pantries, soup kitchens, etc. to consumers, both in the HRC, and via telephone.
• In collaboration with advocates, examiners and case managers, provide HRC consumers with emergency food, personal hygiene items, and basic clothing items.
• Assists with special projects.
• Provides support to other agencies within the Neighborhood Resource Center.
• Provides support with faxing, copying and other clerical duties.
• Assists consumers with completing registration documentation.
• Greets consumers when they arrive at HRC.
• Sorts and distributes mail.

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Catholic Charities of Orange, Sullivan & Ulster is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law._


Pay:
$18.33 per hour

Expected hours: 35 per week


Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply


Work Location:
In person