Voice Scope - Stamford, United States - Fujitsu

Fujitsu

Verified Company

Stamford, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)

Resolves hardware issues (i.e. broken handset, bad

speaker/microphone)

New user training on turret

Installation of headset for turret user

Testing/troubleshooting of customers directs

Cabling for new T1's into Unigy backroom equipment

Changes to the user turret configurations (adding additional speaker modules etc.)

Low voltage cabling support

Provide support primarily in Stamford and occasionally in Trumbull

Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all

business days (except US holidays). Measurement of achievement will be provided monthly with minimum service level of 95% required to

meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service

failure and will allow customer to request replacement of the site resourse or termination of service.

Assigned service requests will be processed within 3 business days.

Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target.

Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at

its discretion to request replacement of the site resource.

Incident management will adhere to the service levels as defined in

the customer policy and procedures. Measurement of achievement will be provided monthly with a minimum service level of 95% required to

meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its

discretion to request replacement of the site resource.