Front Desk Agent - College Station, United States - Hotel McCoy

Description

n this role of Front Desk/Bar, you will serve as our guests' first point of contact and manage all aspects of their accommodation.

Your responsibilities include registering guests, managing reservations, and providing information about our rooms, rates, and amenities. Ultimately, you will help to create a pleasant and memorable stay for our guests.


Description:

• Your Role
• I

  n this role of Front Desk/Bar, you will serve as our guests' first point of contact and manage all aspects of their accommodation.

  Your responsibilities include registering guests, managing reservations, and providing information about our rooms, rates, and amenities. Ultimately, you will help to create a pleasant and memorable stay for our guests.

Responsibilities:

• Check guests in and out of the hotel
• Administer hotel guest payment policies
• Handle hotel phone system, transfer calls and take messages for guests and hotel staff
• Place, modify, and cancel guest reservations
• Ensure all checkin reservations have a credit card on file
• Input all reservation changes and any special requests into the Cloudbed system
• Maintain an accurate daily inventory of available rooms
• Coordinate with other departments to fulfill special guest requests
• Coordinate and communicate with hotel management staff as needed
• Communicate hotel facilities and services to guests at checkin
• Must be able to provide information regarding local area facilities for guests
• Administer all hotel policies, procedures, and standards
• Responsible for maintaining hotel key security
• Be knowledgeable of any special promotions or rate programs
• Be knowledgeable and enthusiastic about the city of College Station, TX
• Serve beer, wine, and snacks to bar patrons following all state and federal laws
• Maintain cleanliness and orderliness of the front desk and lobby area
• Know how to properly handle wakeup calls
• Ensure all credit cards, cash, and change funds are balanced throughout the shift
• Communicate with incoming staff and management by logging pertinent information in the front desk logbook
• Follow the Lost & Found process for any items reported
• Notify housekeeping and maintenance of any reported problems in guests' rooms or on hotel grounds
• Assuring guest packages are received by the recipient

Other


Responsibilities:

• Inform housekeeping of dirty rooms as they become available
• Update room status as housekeeping notifies the desk of changes
• Track the status of rooms used for site tours or outoforder for maintenance
• Attend weekly front office staff meetings
• Assist other departments as needed or assigned
• Work and communicate with other departments to ensure the smooth operation of the hotel

Skills & Required Qualifications- Must be 21 years of age or older

• At least 1 year of hotel front desk experience, bartending experience a plus
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of economic and accounting principles and practices, banking, and the analysis and reporting of financial data
• Excellent oral and written communication skills
• Expert computer skills, ability to compose and create reports, letters, memos, and procedures
• Mature judgment and professionalism in handling all matters
• Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
• Ability to read and understand information and ideas presented in writing
• Excellent math skills
• Excellent organization and problemsolving skills
• Knowledge of the Hotel's Property Management Software
• Understanding and approval of the Hotel McCoy Culture (Travel for All)
• Business correspondence writing skills
• Gsuite: Gmail, Gchat, Google Docs, and Sheets
• Must obtain state alcohol serving permit/sanitation training within first two weeks of hire (company provided)

Working Conditions & Physical Effort- Reaches, bends, stoops, lifts, carries, and pushes

• Lifts and carries supplies and cases, weighing up to 50 lbs
• Essential hand/eye coordination
• Work is normally performed in a typical interior and exterior hotel work environment
• Noise level is moderate to high
• Limited exposure to physical risk
• Moderate physical effort required
• Stand and/or sit for extended periods

Additional Details- At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment.

We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Salary:

$13 - $14 per hour