- Proactively identify and address CRM system issues in advance of service interruptions
- Investigate & evaluate software requirements and provide recommendations for solutions
- Maintain and develop reports for various constituents
- Develop & maintain PAU websites using HTML/CSS/Drupal 9 and above, and other web tools
- Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams regarding solutions and processes
- Manipulates data and segmentation to help shape campaigns and communications
- Evaluates campaign performance and impact
- Assist in the development of automation practices with existing processes to eliminate repetitive processes
- Help the Institution understand customer behavior and provide actionable recommendations through the development of CRM reporting and analysis
- Act as a technical resource for higher-tier helpdesk issues
- Document relevant processes and improvements as they are implemented
- Ability to present complex information to a variety of constituents at all levels
- Industry experience in a similar role; experience in a higher education environment is highly desirable
- Hands-on experience with Windows and Mac systems
- Expert level experience in incident management, including experience with root cause analyses
- Strong experience with SQL is essential
- Website development & maintenance capabilities are essential
- Experience managing third-party apps on the Salesforce environment
- Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information quickly and tactfully to a variety of audiences
- Ability to work independently and take the initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
- Professional and service-oriented demeanor; must be able to work cooperatively with faculty, students, university colleagues, and external university partners
- Excellent attendance and punctuality, collegial and diplomatic behavior at work, and work performance to the satisfaction of management are essential functions of the position
- Excellent discretion skills in handling sensitive information such as PII, FERPA, and HIPAA
- Expert-level knowledge and hands-on experience using SQL and SSRS
- Experience working with website, social media, and marketing functions
- Hands-on experience and proficiency in maintaining Salesforce CRM
- Proficient in all Microsoft applications
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Systems Analyst - Palo Alto, United States - Palo Alto University
Description
Palo Alto University (PAU), a private, non-profit university, founded in 1975 and located in the heart of Northern California's Silicon Valley, is a community grounded in values of social justice, dedicated to addressing pressing and emerging issues in the fields of psychology and counseling that meet the needs of today's diverse society. The students at PAU reflect the diversity of the region, are engaged in their education, and committed to improving the lives of others. The University sees diversity in its staff and faculty as very important to serving its diverse student body (or synonymous with inclusive excellence). PAU offers undergraduate and graduate programs with online, hybrid and residential options. PAU has an engaged faculty who make significant contributions to their fields and prepare future leaders who make a difference in the lives of individuals and communities. When you put all of this together, PAU creates a legacy of confident, competent, and compassionate professionals who are at the forefront of psychology and counseling and who move ahead in life by moving lives ahead.
Job Title: Systems Analyst
Department: Information Technology
Reports to: Deputy Chief Information Officer
Location: Hybrid
Compensation: $70,000 - $90,000/year
JOB SUMMARY
Palo Alto University (PAU) is seeking a Systems Analyst responsible for providing software support for all departments. This position troubleshoots and solves complex software issues, develops new reports, maintains existing ones, works on web administration and design, and owns an agile and hands-on approach to the design and continuous optimization of cutting- edge education software packages. In addition, this position works closely with constituents to manage and structure data on multiple platforms.
JOB DESCRIPTION
Bachelor's degree in business administration, computer science, information technology, or a related field in an accredited college or university
A CRM certification(s) from a qualified certification provider is preferred (e.g., Salesforce CRM
- Administrator, Advanced Administrator, Business Analyst)
PAU is committed to providing an educational environment that supports a diverse, equitable and inclusive population. In your cover letter, please include information on how your background and experience has prepared you to be in an environment that holds equity and inclusion core to its mission and values.
EEOC Policy:
The University is an equal opportunity employer and is firmly committed to non-discrimination in its hiring and other employment practices and in the application of its personnel policies. In compliance with all applicable federal and state laws, except where a bona fide occupational qualification exists, employment decisions will be made irrespective of the staff member's race, color, religion, religious creed, ancestry, national origin, age (except for minors), sex, marital status, citizenship status, military service status, sexual orientation, medical condition (cancer-related or genetic condition), disability and/or any another status protected by law. When necessary, the University will reasonably accommodate individuals with disabilities, if the individual is otherwise qualified to safely perform all essential functions of the position and if it will be done without undue hardship to the University.
