Director of Housekeeping - San Diego, United States - Westin San Diego

Westin San Diego
Westin San Diego
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:


The Director of Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards as well as supervising the entire Housekeeping Department including rooms front/back of house public areas and laundry.

Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents.

Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.


Responsibilities:


QUALIFICATIONS:


  • At least 5 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:


  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
  • Establish and maintain a key control system for the department.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Ensure the proper use of radio etiquette within the housekeeping department.
  • Monitor and direct all Housekeeping and Laundry personnel.
  • Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).
  • Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
  • Conduct all 90 day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P's.
  • Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office including signoff on all competencies and assist in his/her placement.
  • Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
  • Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
  • Handle overall supervision of daily inspection for arriving V.I.P.'s.
  • Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
  • Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Train and review all 'House Safety' rules and procedures with Housekeeping staff.
  • Motivate coach counsel and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s.
  • Prepare and conduc
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