Customer Service Representative - Moncure, United States - American Leak Detection - Raleigh, NC

American Leak Detection - Raleigh, NC Moncure, United States

1 week ago

Description

Job Description

The Customer Service Representative at American Leak Detection of NC & VA is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NC & VA area.

Benefits for our Customer Service Reps (CSRs):

401(k)
Paid time off
Salary: TBD

Customer Service Reps (CSR) Core Responsibilities:

Answering the phones
Explaining our services to potential clients
Manage the customer experience
Scheduling of appointments
Dispatch, routing, and scheduling of jobs for our technicians
Shift: 8 hour daytime shift, full-time, rotating after hours
Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

Excellent customer service and telephone skills
Excellent written and oral communication skills
Proficiency in Microsoft Office Suite
Experience in the plumbing, restoration, or construction industries- a plus but not required
Experience using Salesforce and Service Titan is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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