Mental Health Advocate - Bloomington
1 month ago
Job summary
We are currently recruiting for a Mental Health Advocate to help a top company build and improve upon the quality of service within their provider network. This position provides a crucial service to clients and providers while also serving as the face of the company.This is a great opportunity to get your foot in the door to one of the Twin Cities' top healthcare companies.
We're looking for someone with excellent customer service skills who can provide screening and referral services, maintain detailed records throughout the treatment plan, assist clients and providers with questions and concerns , educate clients on their benefits and available resources , provide follow-up on information as needed , initiate requests and begin various processes including applications , grievances , eligibility
Our Ideal Candidate Has:
- Customer service orientation—proactively assist clients in a professional friendly manner in order to create the best possible experience by building relationships using customer needs assessments.
- Social perceptiveness—be aware of other people's reactions understand why they react that way Maintain a positive friendly composure even in difficult situations
- Discretion—act with prudence circumspection especially in handling confidential private documents/data .
Job description
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