Patient Navigator - San Diego, United States - San Diego American Indian Health Center

San Diego American Indian Health Center
San Diego American Indian Health Center
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary
Must be able to demonstrate knowledge and skills necessary to perform all job-related activities as outlined below.


Essential Duties and Responsibilities:


  • Primary Functions:_
  • Demonstrates thorough knowledge of available public funded programs including but not limited to Covered California, Medi-Cal, FamilyPACT, EWC, Sliding Fee, Presumptive Eligibility and others as determined appropriate.
  • Conducts presentations at various community sites including at schools, churches, food banks, work sites, WIC offices and other communitybased organizations regarding SDAIHC services and healthcare coverage.
  • The Navigator informs the community regarding changes in public programs, new coverage opportunities and retention of coverage. The Navigator will represent SDAIHC at health fairs and community events as assigned.
  • Conducts inreach and education for uninsured patients or those who have lost coverage.
  • Accurately completes patient registration when indicated for new patients including demographic information and household assessment according to policies and procedures. Maintains accurate and current information in the practice management system when there are changes in eligibility.
  • Provides assistance and helps families or individuals who face access, utilization/service, or retention (staying in the program) problems. Communicates effectively with program representatives and eligibility workers to identify interventions that assist the applicant in the resolution of limiting barriers to eligibility. Assists applicants to resolve communication barriers regarding eligibility by conducting threeway phone calls, contacting the appropriate agency, and educating the applicant as to the required documentation.
  • Provides extensive followup/case management to confirm enrollments to programs, ensure utilization of services and retention of benefits/coverage.
  • Facilitate access to healthcare services by informing the applicants of their benefits and services available to them. Assist patients in understanding preventive health and facilitate coordination of appointments within the organization.
  • Assist families with health plan enrollment or transfer of primary physician.
  • Evaluates patients and applicants for other Social Determinants of Health and assists with connecting the individuals and families with community services that address the identified needs as available.
  • Maintains accurate records of work performed and assistance provided. Submits reports of work completed, on a daily, weekly, and/or monthly basis as requested by management.
  • Other duties as assigned.

Qualifications:


  • Minimum Qualifications:_
  • 18 years of age.
  • High School Diploma or GED equivalent.
  • 12 years of experience in the health care or social service industry.
  • Preferred:_
  • Community Health Worker certification preferred.
  • Experience serving a multinational, multicultural population.
  • FQHC background.
  • Familiarity with Community Health Clinics and/or Indian Health Clinics.
  • ECW EHR.
  • Bilingual English/Spanish.

Special Conditions of Employment:


  • Current BLS and CPR certification.
  • Has a clean driving record and insurance as required by the state.
  • Has reliable transportation.

Knowledge, Skills, and Abilities:


  • Excellent oral and written communication skills.
  • Excellent time management skills.
  • Bilingual in Spanish/English.
  • Demonstrated excellent interpersonal communication and presentation skills.
  • Ability to maintain confidentiality and meticulous records.
  • Effective interpersonal skills.
  • Understanding diverse populations demonstrating compassion and understanding.
  • Ability to establish and maintain cooperative working relationships with all during the course of work.
  • Able to perform basic mathematical calculations necessary to perform the job function.
  • Must be reliable and extremely trustworthy.
  • Demonstrated proficiency in Microsoft Suite or related programs.
  • Excellent organizational skills in independently managing workload.
  • Attention to detail required for tracking cases and following up with clients on a timely basis.
  • Have the ability to multitask and handle multiple cases.
  • Team player willing to learn, assist and help other team members as required.
  • Demonstrate genuine concern as to the health care and social wellbeing of all people.
  • Ability to use office equipment, i.e. copier, fax.

Physical and Mental Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.


  • Able to lift/move up to 10 pounds, move from place to place.
  • Able to sit at a desk and work on a computer for prolonged periods.
  • Able to stand, bend and reach for prolonged periods.
  • Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
  • Ability to supervise, multitask, understand, and
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