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    Corporate Aviation Services Manager - Houston, United States - Luxe5 International, Inc.

    Luxe5 International, Inc.
    Luxe5 International, Inc. Houston, United States

    1 month ago

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    Description
    This position is on a rotating schedule (8 or 10 hour shifts) and will include weekends and holidays.

    Business operating hours are 6am - 12am

    Luxe5 International, Inc. is a dynamic service company located in the Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client obsessed, work as one team, and strive to be better every day. These are our core values.


    We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

    We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect.

    So, it's no surprise we've been selected as one of the nations' best companies to work for the past 3 years.


    Position Summary:


    As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT's standards of excellence, value proposition and service offering.


    Duties & Responsibilities:
    Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations

    Provide training and mentorship for team members

    Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service

    Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates

    Communicate and coordinate with internal GGT departments

    Field and resolve Client complaints in a timely and courteous manner

    Conduct pre and post-service calls to ensure complete satisfaction of clients

    Proactively communicate and resolve any deviation or potential deviation in service

    Engage with both current and inactive clients to encourage service activity

    Coordinate additional services for Clients as required

    Other duties as assigned


    Knowledge, Skills & Abilities:
    Work flexible, non-standard hours including nights, weekends, and holidays

    Work as part of a close team as well as independently

    Effective communication skills

    Confidently interact with high profile clients

    Strong attention to detail, organizational and time management skills

    Maintain the confidentiality of sensitive information

    Self-motivated and independent problem-solving ability

    Coordinate and work on multiple projects at once

    Work with frequent changes in procedures, directions and outcomes

    Prioritize and organize tasks; remain calm in stressful situations

    Education and Work Experience:

    3+ years corporate aviation or chauffeured service experience required

    Management experience preferred

    5 years of high-level customer service experience

    Bachelors degree is preferred

    Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); Typing 40 wpm

    Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities


    Benefits:
    Medical, Dental, Vision Insurance

    Life Insurance


    PTO
    Paid Holidays


    Physical Requirements:
    Majority of work is completed in a normal office work environment

    Effectively communicate through verbal, written and/or electronic means

    Operate office equipment such as telephone, computer, printer, fax, etc.

    Move up to 25 pounds on an infrequent basis

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