Customer Service Representative/dispatcher - Bettendorf, United States - TMI, Inc.
Description
Customer Service Representative/Dispatcher
Summary:
Responsibilities:
- Answering inbound calls at a high call volume from customers in an energetic and professional manner
- Be familiar with our company, products, and services so many questions can be answered without consulting others
- Communicate clearly, precisely, and in a friendly manner
- Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate
- Respond to customer requests
- Perform other duties as assigned
Experience/Education Required:
- High school diploma or GED required.
- Minimum 3 years' experience in customer service, call center, and/or dispatch
- Strong computer skills
- Passion for customer service
- Ability to multitask and work under pressure in a fastpaced environment
- Excellent verbal and written communication skills
- Superb phone skills
- Ability to resolve conflict without reacting inappropriately
- Ability to project a professional image
- Manage customer records and files
- Use software systems as necessary
Benefits Include:
- Health/Dental/Vision Insurance
- 401K Retirement Plan
- Flexible Spending Plan
- Paid Holidays
- Paid Vacation and Personal Time
Schedule:
- Monday to Friday
Work Location:
In person
