Call Center Representative - Bellaire - TruBlu HR Solutions

    TruBlu HR Solutions
    TruBlu HR Solutions Bellaire

    20 hours ago

    $65,000 - $120,000 (USD) per year * Healthcare
    Description

    Now Hiring: Call Center Representative | Bellaire, TX | Healthcare Managed Care

    TruBlu HR Solutions is partnering with a respected healthcare organization in the Bellaire, TX area to hire a Call Center Representative for a 13-week contract assignment, with the potential to make a long-term impact.

    Start Date: March 16, 2026

    Schedule: Monday–Friday | 8-hour shifts between 7:00 AM – 6:00 PM

    If you have experience in managed care, insurance, or a healthcare call center and enjoy helping members navigate benefits and services, this opportunity may be a great fit.

    What You'll Do:

    • Serve as the first point of contact for members and providers
    • Assist with eligibility, benefits, authorizations, claims, referrals, and appointment scheduling
    • Research and resolve moderately complex issues
    • Advocate for members/providers throughout complaints and appeals
    • Document interactions accurately in systems such as EPIC or MACESS
    • Ensure HIPAA compliance by properly verifying PHI
    • Collaborate with internal departments and escalate concerns when needed

    What We're Looking For:

    • High School Diploma or GED
    • At least 1 year of customer service experience in managed care, insurance, or a call center setting
    • Medicaid experience
    • Call Center experience
    • Knowledge of medical terminology
    • Strong communication and problem-solving skills
    • Ability to multitask in a fast-paced environment
    • Typing speed of 35+ WPM
    • Bilingual (English/Spanish) is a plus

    This role is ideal for someone who is detail-oriented, empathetic, and passionate about delivering high-quality member support in a healthcare environment.

    * This salary range is an estimation made by beBee
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