A Service Delivery Manager is responsible for overseeing the delivery of services to clients - Blende, United States - Quantum Ventures

Quantum Ventures

Verified Company

Blende, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Description

RESPONSIBILITIES:

As a Service Delivery Manager, you are responsible for the effective provision of services according to agreed SLAs and business requirements. You monitor and control the entire lifecycle of IT services, from planning and implementation to continuous improvement. Your role acts as a link between the customer and internal teams to ensure seamless service delivery:

Establishing project organization and processes, as well as coordinating and managing different units/employees
Ensuring compliance with contractual obligations and SLAs
Setting up and maintaining continuous improvement processes
Change and escalation management, as well as reporting to the steering committee/SteerCo
Acting as an interface between the customer and employees of the Professional Service

YOUR PROFILE:

Completed studies or vocational training in the IT field
Professional experience as a Service Delivery Manager
Comprehensive experience in client lifecycle management for IT clients
Strongly efficient, analytical, structured, and project-oriented communication style/work approach with decision-making authority
Experience in leading and developing service teams for clients

BENEFITS: